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~isPartOf:"Baltic journal of management : BJM"
~isPartOf:"Human performance"
~isPartOf:"Human resource management review"
~isPartOf:"International journal of organizational analysis"
~subject:"Customer service"
~subject:"Leadership"
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Search: subject_exact:"Schwarmintelligenz"
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Customer service
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Intelligence
33
Intelligenz
33
Emotion
19
Emotional intelligence
16
Personality psychology
11
Persönlichkeitspsychologie
11
Arbeitsleistung
10
Job performance
10
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Al Khoury, Grace
1
Cheshin, Arik
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Gabriel, Allison S.
1
Giles, David E. A.
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Güler, Murat
1
Kleef, Gerben A. van
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Köksal, Onur
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Maamari, Bassem E.
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Majdalani, Joelle F.
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McCleskey, Jim
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Moran, Christina M.
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Thrassou, Alkis
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Baltic journal of management : BJM
Human performance
Human resource management review
International journal of organizational analysis
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
6
Journal of retailing and consumer services
4
International journal of hospitality management
3
Palgrave Studies in Workplace Spirituality and Fulfillment
3
International journal of Indian culture and business management
2
International journal of project management : the journal of The International Project Management Association
2
Journal of HRM - human resource management
2
Journal of business and psychology
2
Journal of service research
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Journal of service research : JSR
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Leadership
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Leadership & organization development journal
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Middle East journal of management : MEJM
2
SpringerLink / Bücher
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The journal of management development
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Academy of Management perspectives : AMP
1
Advances in Management & Applied Economics
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Advances in business strategy and competitive advantage (ABSCA) book series
1
Advances in developing human resources : ADHR
1
Africa journal of management
1
African journal of business and economic research : AJBER
1
African journal of economic and management studies : AJEMS
1
Asian business & management
1
Building organizational resilience with neuroleadership
1
Business administration education : changes in management and leadership strategies
1
Business ethics and leadership : BEL
1
Christian Faith Perspectives in Leadership and Business
1
Cogent business & management
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Contemporary management and global leadership for sustainability
1
Critical issues in cross cultural management
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Cross cultural management : an international journal
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Cross-enterprise leadership : business leadership for the twenty-first century
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Emotion, cognition, and their marvellous interplay in managerial decision-making
1
Fontys Venlo - publication of applied sciences
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HRD for developing states and companies : proceedings of the 2005 Brunei Darussalam AEMC convention
1
How can HR drive growth?
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Human relations : towards the integration of the social sciences
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1
Proactive personality and job performance during cross-cultural service encounters : a moderated mediation model
Köksal, Onur
;
Güler, Murat
;
Çetin, Fatih
;
Şahin, Faruk
- In:
Baltic journal of management : BJM
18
(
2023
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10014331065
Saved in:
2
The requisite role of emotional intelligence in customer service in the retail banking sector
Al Khoury, Grace
;
Thrassou, Alkis
;
Papasolomou, Ioanna
; …
- In:
International journal of organizational analysis
31
(
2023
)
7
,
pp. 3315-3347
Persistent link: https://www.econbiz.de/10014432343
Saved in:
3
Emotional intelligence, leadership style and organizational climate
Maamari, Bassem E.
;
Majdalani, Joelle F.
- In:
International journal of organizational analysis
25
(
2017
)
2
,
pp. 327-345
Persistent link: https://www.econbiz.de/10011720449
Saved in:
4
Enhancing emotional performance and customer service through human resources practices : a systems perspective
Gabriel, Allison S.
;
Cheshin, Arik
;
Moran, Christina M.
; …
- In:
Human resource management review
26
(
2016
)
1
,
pp. 14-24
Persistent link: https://www.econbiz.de/10011429266
Saved in:
5
Enabling educational leaders : qualitatively surveying an organization's culture
Giles, David E. A.
;
Yates, Russell
- In:
International journal of organizational analysis
22
(
2014
)
1
,
pp. 94-106
Persistent link: https://www.econbiz.de/10010350802
Saved in:
6
Emotional intelligence and leadership : a review of the progress, controversy, and criticism
McCleskey, Jim
- In:
International journal of organizational analysis
22
(
2014
)
1
,
pp. 76-93
Persistent link: https://www.econbiz.de/10010351358
Saved in:
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