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~isPartOf:"Baltic journal of management : BJM"
~isPartOf:"Human performance"
~isPartOf:"Human resource management review"
~isPartOf:"International journal of organizational analysis"
~subject:"Customer service"
~subject:"Meta-analysis"
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Search: subject_exact:"Schwarmintelligenz"
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Customer service
Meta-analysis
Intelligence
33
Intelligenz
33
Emotion
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Emotional intelligence
16
Personality psychology
11
Persönlichkeitspsychologie
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Arbeitsleistung
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Job performance
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Al Khoury, Grace
1
Baranik, Lisa E.
1
Bynum, Bethany H.
1
Cheshin, Arik
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Gabriel, Allison S.
1
Güler, Murat
1
Kleef, Gerben A. van
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Kraiger, Kurt
1
Köksal, Onur
1
Lance, Charles E.
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Mattingly, Victoria
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Moran, Christina M.
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Nils, Frédéric
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Papasolomou, Ioanna
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Parmentier, Michaël
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Pirsoul, Thomas
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Souvet, Laurent
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Stanley, Laura J.
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Thrassou, Alkis
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Vrontis, Demetris
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Baltic journal of management : BJM
Human performance
Human resource management review
International journal of organizational analysis
Journal of retailing and consumer services
4
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Journal of service research
2
Journal of service research : JSR
2
Chinese management studies
1
International journal of contemporary hospitality management
1
International journal of services and operations management
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Journal of business and psychology
1
Journal of business research : JBR
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of global mobility : the home of expatriate management research
1
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of personnel psychology
1
Journal of service management
1
Journal of vocational behavior
1
Journal of world business : JWB
1
Management research review
1
Marketing letters : a journal of research in marketing
1
Service business
1
South Asian journal of management : SAJM
1
The journal of services marketing
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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Tourism and hospitality research : the surrey quarterly review
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Vision : the journal of business perspective
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ECONIS (ZBW)
6
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1
Proactive personality and job performance during cross-cultural service encounters : a moderated mediation model
Köksal, Onur
;
Güler, Murat
;
Çetin, Fatih
;
Şahin, Faruk
- In:
Baltic journal of management : BJM
18
(
2023
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10014331065
Saved in:
2
The requisite role of emotional intelligence in customer service in the retail banking sector
Al Khoury, Grace
;
Thrassou, Alkis
;
Papasolomou, Ioanna
; …
- In:
International journal of organizational analysis
31
(
2023
)
7
,
pp. 3315-3347
Persistent link: https://www.econbiz.de/10014432343
Saved in:
3
Emotional intelligence and career-related outcomes : a meta-analysis
Pirsoul, Thomas
;
Parmentier, Michaël
;
Souvet, Laurent
; …
- In:
Human resource management review
33
(
2023
)
3
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014325664
Saved in:
4
Can emotional intelligence be trained? : a meta-analytical investigation
Mattingly, Victoria
;
Kraiger, Kurt
- In:
Human resource management review
29
(
2019
)
2
,
pp. 140-155
Persistent link: https://www.econbiz.de/10012000423
Saved in:
5
Enhancing emotional performance and customer service through human resources practices : a systems perspective
Gabriel, Allison S.
;
Cheshin, Arik
;
Moran, Christina M.
; …
- In:
Human resource management review
26
(
2016
)
1
,
pp. 14-24
Persistent link: https://www.econbiz.de/10011429266
Saved in:
6
Examining the construct validity of mastery-avoidance achievement goals : a meta-analysis
Baranik, Lisa E.
;
Stanley, Laura J.
;
Bynum, Bethany H.
; …
- In:
Human performance
23
(
2010
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10008650928
Saved in:
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