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~isPartOf:"Baltic journal of management : BJM"
~isPartOf:"Human performance"
~isPartOf:"Human resource management review"
~isPartOf:"International journal of organizational analysis"
~subject:"Customer service"
~subject:"Organizational change"
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Search: subject_exact:"Schwarmintelligenz"
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Customer service
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Intelligence
33
Intelligenz
33
Emotion
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Emotional intelligence
16
Personality psychology
11
Persönlichkeitspsychologie
11
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Cheshin, Arik
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Dhoopar, Aastha
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Gabriel, Allison S.
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Kleef, Gerben A. van
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Baltic journal of management : BJM
Human performance
Human resource management review
International journal of organizational analysis
Journal of retailing and consumer services
4
Veränderungsintelligenz : agiler, innovativer, unternehmerischer den Wandel unserer Zeit meistern
4
International journal of hospitality management
2
Journal of organizational change management
2
Journal of service research
2
Journal of service research : JSR
2
Palgrave Studies in Workplace Spirituality and Fulfillment
2
SpringerLink / Bücher
2
Abacus : a journal of accounting, finance and business studies
1
Challenge : the magazine of economic affairs
1
International journal of business and globalisation : IJBG
1
International journal of contemporary hospitality management
1
International journal of learning and change : IJLC
1
International journal of learning and intellectual capital : IJLIC
1
International journal of public sector management : IJPSM
1
International journal of services and operations management
1
Journal of Asia Business Studies
1
Journal of Chinese human resource management : JCHRM
1
Journal of business economics and management
1
Journal of business research : JBR
1
Journal of change management : an international journal
1
Journal of governance and regulation : international scientific journal
1
Journal of hospitality marketing & management
1
Journal of service management
1
Kulturwandel in Organisationen : ein Baukasten für angewandte Psychologie im Change-Management
1
Leadership
1
Leadership, education, personality : an interdisciplinary journal : Interdisziplinäre Zeitschrift für Führung, Bildung, Persönlichkeit
1
Pakistan journal of commerce and social sciences
1
Research
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Service business
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South Asian journal of management : SAJM
1
Springer Gabler Research
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Springer eBook Collection
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The IUP journal of knowledge management : IJKM
1
The Oxford handbook of positive organizational scholarship
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The Palgrave Kets de Vries Library
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ECONIS (ZBW)
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1
Proactive personality and job performance during cross-cultural service encounters : a moderated mediation model
Köksal, Onur
;
Güler, Murat
;
Çetin, Fatih
;
Şahin, Faruk
- In:
Baltic journal of management : BJM
18
(
2023
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10014331065
Saved in:
2
The requisite role of emotional intelligence in customer service in the retail banking sector
Al Khoury, Grace
;
Thrassou, Alkis
;
Papasolomou, Ioanna
; …
- In:
International journal of organizational analysis
31
(
2023
)
7
,
pp. 3315-3347
Persistent link: https://www.econbiz.de/10014432343
Saved in:
3
Organizational resilience and employee performance in COVID-19 pandemic : the mediating effect of emotional intelligence
Dhoopar, Aastha
;
Sihag, Priyanka
;
Kumar, Anil
;
Suhag, …
- In:
International journal of organizational analysis
30
(
2022
)
1
,
pp. 130-155
Persistent link: https://www.econbiz.de/10012887390
Saved in:
4
The development and validation of the Appreciative Intelligence® scale
Whitaker, Brian
;
Thatchenkery, Tojo
;
Godwin, Lindsey N.
- In:
Human performance
33
(
2020
)
2/3
,
pp. 191-213
Persistent link: https://www.econbiz.de/10012263609
Saved in:
5
Enhancing emotional performance and customer service through human resources practices : a systems perspective
Gabriel, Allison S.
;
Cheshin, Arik
;
Moran, Christina M.
; …
- In:
Human resource management review
26
(
2016
)
1
,
pp. 14-24
Persistent link: https://www.econbiz.de/10011429266
Saved in:
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