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~isPartOf:"Basler Schriften zum Marketing"
~subject:"Quality management"
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Quality management
Beziehungsmarketing
22
Relationship marketing
22
Kundenmanagement
19
Theorie
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Theory
15
Beziehungsmanagement
12
Deutschland
10
Germany
10
Schweiz
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Switzerland
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Consumer behaviour
9
Konsumentenverhalten
9
Lieferantenmanagement
7
Supplier relationship management
7
Dienstleistungsqualität
6
Service quality
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Dienstleistung
5
Dienstleistungsmarketing
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Marketingstrategie
5
Services marketing
5
Verbraucherzufriedenheit
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Bank marketing
4
Bankmarketing
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Customer satisfaction
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Dienstleistungsbetrieb
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Kommunikation
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Kundenzufriedenheit
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Unternehmen
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Communication
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Estimation
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Kundenbindung
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Marketing
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Qualität
3
Schätzung
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Analytic Hierarchy Process
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Anreizsystem
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German
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Grund, Michael A.
1
Murmann, Britta
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Basler Schriften zum Marketing
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of productivity and quality management : IJPQM
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The TQM journal : the international review of organizational improvement
9
Journal of retailing and consumer services
8
Total quality management & business excellence
8
International journal of hospitality management
7
International journal of quality and service sciences
7
Europäische Hochschulschriften / 5
6
International journal of quality & reliability management
6
International journal of production research
5
International journal of services and operations management
5
Journal of business-to-business marketing
5
The service industries journal
5
Benchmarking : an international journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
4
International journal of contemporary hospitality management
4
International journal of project management : the journal of The International Project Management Association
4
Journal of business research : JBR
4
Quality management journal : QMJ
4
Benchmarking : an international journal ; BIJ
3
Gabler-Edition Wissenschaft
3
International journal of business excellence
3
International journal of business excellence : IJBEX
3
International journal of electronic customer relationship management : IJECRM
3
International journal of management concepts and philosophy : IJMCP
3
International journal of production economics
3
Journal of business economics : JBE
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Management decision : MD
3
Managing service quality : MSQ ; an international journal
3
Reihe Tagungsberichte / Thüringer Staatskanzlei
3
Asia Pacific journal of marketing and logistics
2
Berichte aus der Betriebswirtschaft
2
Cogent business & management
2
Customer Management : Vertriebs- und Servicekonzepte der Zukunft
2
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
2
Customising stakeholder management strategies : concepts for long-term business success
2
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ECONIS (ZBW)
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Interaktionsbeziehungen im Dienstleistungsmarketing : Zusammenhänge zwischen Zufriedenheit und Bindung von Kunden und Mitarbeitern
Grund, Michael A.
-
1998
Persistent link: https://www.econbiz.de/10000670311
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2
Qualität mehrstufiger Dienstleistungsinteraktionen : Besonderheiten bei Dienstleistungsunternehmen mit direktem und indirektem Kundenkontakt
Murmann, Britta
-
1999
Persistent link: https://www.econbiz.de/10000683486
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