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~isPartOf:"Beiträge zur Hochschulpolitik"
~isPartOf:"International journal of services and standards"
~isPartOf:"Quality management journal : QMJ"
~subject:"Dienstleistungsqualität"
~subject:"Hospital"
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Dienstleistungsqualität
Hospital
Quality management
236
Qualitätsmanagement
236
Service quality
77
Hochschule
45
Higher education institution
41
Deutschland
38
Germany
36
Standardisierung
30
Standardization
30
USA
29
United States
29
quality management
29
Krankenhaus
26
Bewertung
25
Evaluation
25
Qualitätssicherung
25
Kongress
24
Gesundheitsversorgung
23
Health care
23
Lean Management
22
Lean management
22
Gesundheitswesen
21
Health care system
21
Lieferkette
19
Studium
19
Supply chain
19
Business process management
17
Customer satisfaction
17
Kundenzufriedenheit
17
Lean Production
17
Lean production
17
Prozessmanagement
17
University education
17
Product quality
15
Produktqualität
15
Six Sigma
14
Performance measurement
13
Performance-Messung
13
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Undetermined
27
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Article
61
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23
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Article in journal
64
Aufsatz in Zeitschrift
64
Graue Literatur
18
Non-commercial literature
18
Konferenzschrift
14
Amtsdruckschrift
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Conference proceedings
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Government document
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Collection of articles of several authors
11
Sammelwerk
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Case study
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Fallstudie
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Aufsatzsammlung
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Gesetz
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Law
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English
70
German
18
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Prybutok, Victor R.
8
Schreier, Gerhard
8
Chakraborty, Subhajit
4
Fredendall, Lawrence D.
4
Kaynak, Hale
4
McFadden, Kathleen L.
4
Davis, Mark
3
Ferrand, Yann B.
3
Johnson, Dana M.
3
Prybutok, Victor
3
Russell, Roberta S.
3
Wolf, Claudia
3
Bernardo, Vitor Zanetti
2
Blankson, Charles
2
Choi, Yunsik
2
Cudney, Elizabeth A.
2
Erkul, Muratcan
2
Gardner, John W.
2
Gerolamo, Mateus Cecílio
2
Gowen, Charles, III.
2
Honda, Ana Carolina
2
Hopbach, Achim
2
Lee, Jung Young
2
Linderman, Kevin W.
2
Michalk, Barbara
2
Nottingham, Quinton J.
2
Pirrallo, Ronald G.
2
Ponnaiyan, Subramaniam
2
Weathers, Danny
2
Zhang, Xiaoni
2
Ababneh, Khaldoun I.
1
AlNajem, Mohamad N.
1
Alkhatib, Saleh
1
Ashton, Triss
1
Atrek, Banu
1
Bashar, Abul
1
Basu, Rana
1
Bayraktaroglu, Gul
1
Bhola, Prabha
1
Bitner, Matthew
1
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Hochschulrektorenkonferenz
15
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
Nationales Expertenseminar zur Qualitätssicherung <3, 2000, Bonn>
1
Tagung Evaluation von Studium und Lehre auf dem Prüfstand - Zwischenbilanz und Konsequenzen für die Zukunft <2003, Bonn>
1
Technische Universität Ilmenau
1
Universität Kaiserslautern
1
Universität Leipzig
1
Universität Ulm
1
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Beiträge zur Hochschulpolitik
International journal of services and standards
Quality management journal : QMJ
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
99
International journal of productivity and quality management : IJPQM
71
The TQM journal : the international review of organizational improvement
69
International journal of quality & reliability management
62
Total quality management & business excellence
44
International journal of quality and service sciences
33
Health care management review : HCM review
32
International journal of services and operations management
32
Journal of health organization and management
29
International journal of production research
26
International journal of six sigma and competitive advantage : IJSSCA
22
Auditing : a journal of practice & theory
21
International journal of hospitality management
21
Benchmarking : an international journal ; BIJ
18
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
Service business
13
Business process management journal
12
European journal of operational research : EJOR
12
International journal of production economics
12
The service industries journal
12
International journal of services and operations management : IJSOM
11
International journal of services, economics and management
11
Manufacturing & service operations management : M & SOM
11
The accounting review : a publication of the American Accounting Association
11
Journal of business research : JBR
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Benchmarking : an international journal
9
Journal of hospitality marketing & management
9
International journal of business performance management
8
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ECONIS (ZBW)
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1
Separate rooms for patient induction, case set-up and breakdown : innovative operating room turnover through quality management
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Taaffe, Kevin
; …
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 3-24
Persistent link: https://www.econbiz.de/10014545224
Saved in:
2
The interplay between supplier management practices and customer satisfaction : an empirical investigation of the banking industry in a developing country
Bashar, Abul
;
Rahman, Md. Mahbubur
;
Sakib, Md. Nazmus
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10014545249
Saved in:
3
Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
4
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
5
Back to the future : cybernetics for safety, quality and cybersecurity
Cernauskas, Deborah
;
Kumiega, Andrew
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 183-192
Persistent link: https://www.econbiz.de/10013410708
Saved in:
6
An empirical study on quality improvement in higher education institutions with reference to selected processes
Mulay, Rahul V.
;
Khanna, Vandana Tandon
- In:
Quality management journal : QMJ
28
(
2021
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10012425476
Saved in:
7
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650359
Saved in:
8
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650360
Saved in:
9
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam
;
Ababneh, Khaldoun I.
;
Prybutok, …
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Saved in:
10
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
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