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~isPartOf:"Benchmarking : an international journal"
~isPartOf:"Cogent business & management"
~isPartOf:"Journal of retailing and consumer services"
~person:"Hartnett, Nicole"
~person:"Park, Joonyong"
~source:"econis"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beziehungsmarketing
2
Brand
2
Brand image
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Brand loyalty
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Brand management
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Customer satisfaction
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Markenartikel
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Markenführung
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Markenimage
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Relationship marketing
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Age group
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Altersgruppe
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Brand choice
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Consumer behaviour
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Dienstleistungsmarketing
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Dienstleistungsqualität
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Elderly people
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Food retailing
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Großbritannien
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Konsumentenverhalten
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Lebensmitteleinzelhandel
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Lebensmittelhandel
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Offline service quality
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Older consumers
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Services marketing
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Hartnett, Nicole
Park, Joonyong
Abbes, Intissar
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Kennedy, Rachel
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Khan, Imran
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Kim, Jinkyung Jenny
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Kim, Renee B.
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Krystallis, Athanasios
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Lancaster, Geoffrey
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Mathisen, Terje Andreas
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Ozuem, Wilson
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Page, Bill
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Park, Jungkun
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Benchmarking : an international journal
Cogent business & management
Journal of retailing and consumer services
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ECONIS (ZBW)
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1
Importance of offline service quality in building loyalty of OC service brand
Park, Joonyong
;
Kim, Renee B.
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013169688
Saved in:
2
Examining older consumers' loyalty towards older brands in grocery retailing
Phua, Peilin
;
Kennedy, Rachel
;
Trinh, Giang
;
Page, Bill
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012132173
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