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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"Berichte aus der Betriebswirtschaft"
~person:"Medeiros, Denise Dumke de"
~subject:"Service quality"
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Benchmarking : an international journal ; BIJ
Berichte aus der Betriebswirtschaft
International journal of logistics systems and management : IJLSM
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International journal of services and operations management : IJSOM
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Journal of nonprofit & public sector marketing
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Total quality management & business excellence
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Assessment of quality services through linguistic variables
Batista, Deise Araújo de
;
Medeiros, Denise Dumke de
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
1
,
pp. 28-45
Persistent link: https://www.econbiz.de/10010250550
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