Assessment of quality services through linguistic variables
Deise Araújo de Batista and Denise Dumke de Medeiros
| Year of publication: |
2014
|
|---|---|
| Authors: | Batista, Deise Araújo de ; Medeiros, Denise Dumke de |
| Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 21.2014, 1, p. 28-45
|
| Subject: | Quality measurement | Service quality | Fuzzy number | Dienstleistungsqualität | Fuzzy-Set-Theorie | Fuzzy sets | Qualitätsmanagement | Quality management | Messung | Measurement | Produktqualität | Product quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010250550