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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~isPartOf:"Journal of business research : JBR"
~subject:"Hochschule"
~subject:"Hospital"
~subject:"Quality management"
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Search: "Dienstleistungsqualität"
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Hochschule
Hospital
Quality management
Dienstleistungsqualität
304
Service quality
304
Customer satisfaction
162
Kundenzufriedenheit
162
Consumer behaviour
123
Konsumentenverhalten
123
Beziehungsmarketing
115
Relationship marketing
115
Beschwerdemanagement
45
Complaint management
45
Customer service
42
Kundenservice
42
Dienstleistungssektor
32
Service industry
32
Qualitätsmanagement
30
Krankenhaus
27
Health care
24
Service failure
23
Gesundheitsversorgung
22
Viral marketing
22
Virales Marketing
22
Gesundheitswesen
21
Health care system
21
Service recovery
20
Benchmarking
19
Satisfaction
18
Customer integration
17
Einzelhandel
17
Emotion
17
Kundenintegration
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Retail trade
17
Performance measurement
16
Performance-Messung
16
Brand management
14
Firm performance
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Markenführung
14
Online retailing
14
Online-Handel
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57
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Gallan, Andrew S.
2
Tsiotras, George
2
Aagja, Jayesh P.
1
Abbasi, Faramarz
1
Abdel-Aziz AlSaleh, Noor
1
Ahmad, Niaz
1
Ahmed, Zafar U.
1
Al-Ghawi, Hala Jamal
1
Al-Zu'bi, Zu'bi M. F.
1
Ali, Faizan
1
Aquino, Andre Tavares de
1
Arnold, Todd J.
1
Ashill, Nicholas J.
1
Awan, Muhammad Usman
1
Ağdelen, Zafer
1
Baalbaki, Imad
1
Bamfo, Bylon Abeeku
1
Batista, Deise Araújo de
1
Beise-Zee, Rian
1
Blanco-Oliver, Antonio
1
Brunel, Frederic
1
Bullington, Kimball
1
Bustos-Contell, Elisabeth
1
Byram, Anand
1
Carvalho, Marly M.
1
Cegarra Navarro, Juan Gabriel
1
Cepeda Carrión, Gabriel A.
1
Chahal, Hardeep
1
Cham Tat Huei
1
Chang, Chih-Ming
1
Chen, Juei-Chao
1
Chen, Yan
1
Chithambaranathan, P.
1
Climent-Serrano, Salvador
1
Cooper, M. Bixby
1
Danaher, Tracey S.
1
Daynes, Kristine S.
1
Desai, Pranjal
1
Dhakate, Nikhil
1
Dhir, Amandeep
1
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Benchmarking : an international journal ; BIJ
International journal of pharmaceutical and healthcare marketing : IJPHM
Journal of business research : JBR
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
117
Health care management review : HCM review
80
The TQM journal : the international review of organizational improvement
80
International journal of hospitality management
73
International journal of productivity and quality management : IJPQM
70
International journal of quality & reliability management
66
Quality management journal : QMJ
60
Total quality management & business excellence
53
International journal of quality and service sciences
48
NBER working paper series
48
Working paper / National Bureau of Economic Research, Inc.
48
NBER Working Paper
45
Journal of health organization and management
41
Journal of health economics
40
International journal of contemporary hospitality management
32
International journal of services and operations management
31
International journal of production research
28
The service industries journal
27
Health marketing quarterly
26
Journal of hospitality marketing & management
24
Journal of marketing for higher education
23
Beiträge zur Hochschulpolitik
21
Health economics
21
Journal of retailing and consumer services
21
Management science : journal of the Institute for Operations Research and the Management Sciences
21
Services marketing quarterly
21
Auditing : a journal of practice & theory
20
Cogent business & management
20
Discussion paper series / IZA
20
European research studies
19
Service business
19
European journal of operational research : EJOR
18
International journal of services, economics and management
18
Manufacturing & service operations management : M & SOM
18
Amfiteatru economic : an economic and business research periodical
17
Managing service quality : MSQ ; an international journal
17
Tourism management : research, policies, practice
17
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ECONIS (ZBW)
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51
Working conditions of the governmental and private hospital doctors in North Cyprus
Ağdelen, Zafer
;
Ersöz, Burcu Toker
;
Sarp, Nilgrün
- In:
International journal of pharmaceutical and healthcare …
4
(
2010
)
2
,
pp. 191-204
Persistent link: https://www.econbiz.de/10003993865
Saved in:
52
Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system
Young, Gary J.
;
Meterko, Mark M.
;
Mohr, David
;
Shwartz, …
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1127-1135
Persistent link: https://www.econbiz.de/10003897403
Saved in:
53
Development of a service quality scale for pharmaceutical supply chains
Ahmad, Niaz
;
Awan, Muhammad Usman
;
Raouf, Abdul
; …
- In:
International journal of pharmaceutical and healthcare …
3
(
2009
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10003929670
Saved in:
54
Patient satisfaction with healthcare delivery systems
Baalbaki, Imad
;
Ahmed, Zafar U.
;
Pashtenko, Valentin H.
; …
- In:
International journal of pharmaceutical and healthcare …
2
(
2008
)
1
,
pp. 47-62
Persistent link: https://www.econbiz.de/10003929426
Saved in:
55
Reaching the boiling point: consumers' negative affective reactions to firm-attributed service failures
Kalamas, Maria
;
Laroche, Michel
;
Makdessian, Lucy
- In:
Journal of business research : JBR
61
(
2008
)
8
,
pp. 813-824
Persistent link: https://www.econbiz.de/10003736755
Saved in:
56
The link between hospital quality and services profitability
Hegji, Charles E.
;
Self, Donald R.
;
Findley, Carolyn …
- In:
International journal of pharmaceutical and healthcare …
1
(
2007
)
4
,
pp. 290-303
Persistent link: https://www.econbiz.de/10003937276
Saved in:
57
Service quality in higher education : the role of student expectations
Voss, Roediger
;
Gruber, Thorsten
;
Szmigin, Isabelle
- In:
Journal of business research : JBR
60
(
2007
)
9
,
pp. 949-959
Persistent link: https://www.econbiz.de/10003539000
Saved in:
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