Development of a service quality scale for pharmaceutical supply chains
Year of publication: |
2009
|
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Authors: | Ahmad, Niaz ; Awan, Muhammad Usman ; Raouf, Abdul ; Sparks, Leigh |
Published in: |
International journal of pharmaceutical and healthcare marketing : IJPHM. - Bingley : Emerald, ISSN 1750-6123, ZDB-ID 2364540-4. - Vol. 3.2009, 1, p. 26-45
|
Subject: | Lieferkette | Supply chain | Dienstleistungsqualität | Service quality | Pharmaindustrie | Pharmaceutical industry | Arzneimittel | Pharmaceuticals | Qualitätsmanagement | Quality management | Messung | Measurement |
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