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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~isPartOf:"Journal of business research : JBR"
~subject:"Hochschule"
~subject:"Hospital"
~subject:"Quality management"
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Search: "Dienstleistungsqualität"
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Hochschule
Hospital
Quality management
Dienstleistungsqualität
304
Service quality
304
Customer satisfaction
162
Kundenzufriedenheit
162
Consumer behaviour
123
Konsumentenverhalten
123
Beziehungsmarketing
115
Relationship marketing
115
Beschwerdemanagement
45
Complaint management
45
Customer service
42
Kundenservice
42
Dienstleistungssektor
32
Service industry
32
Qualitätsmanagement
30
Krankenhaus
27
Health care
24
Service failure
23
Gesundheitsversorgung
22
Viral marketing
22
Virales Marketing
22
Gesundheitswesen
21
Health care system
21
Service recovery
20
Benchmarking
19
Satisfaction
18
Customer integration
17
Einzelhandel
17
Emotion
17
Kundenintegration
17
Retail trade
17
Performance measurement
16
Performance-Messung
16
Brand management
14
Firm performance
14
Markenführung
14
Online retailing
14
Online-Handel
14
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32
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57
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57
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57
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Gallan, Andrew S.
2
Tsiotras, George
2
Aagja, Jayesh P.
1
Abbasi, Faramarz
1
Abdel-Aziz AlSaleh, Noor
1
Ahmad, Niaz
1
Ahmed, Zafar U.
1
Al-Ghawi, Hala Jamal
1
Al-Zu'bi, Zu'bi M. F.
1
Ali, Faizan
1
Aquino, Andre Tavares de
1
Arnold, Todd J.
1
Ashill, Nicholas J.
1
Awan, Muhammad Usman
1
Ağdelen, Zafer
1
Baalbaki, Imad
1
Bamfo, Bylon Abeeku
1
Batista, Deise Araújo de
1
Beise-Zee, Rian
1
Blanco-Oliver, Antonio
1
Brunel, Frederic
1
Bullington, Kimball
1
Bustos-Contell, Elisabeth
1
Byram, Anand
1
Carvalho, Marly M.
1
Cegarra Navarro, Juan Gabriel
1
Cepeda Carrión, Gabriel A.
1
Chahal, Hardeep
1
Cham Tat Huei
1
Chang, Chih-Ming
1
Chen, Juei-Chao
1
Chen, Yan
1
Chithambaranathan, P.
1
Climent-Serrano, Salvador
1
Cooper, M. Bixby
1
Danaher, Tracey S.
1
Daynes, Kristine S.
1
Desai, Pranjal
1
Dhakate, Nikhil
1
Dhir, Amandeep
1
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Benchmarking : an international journal ; BIJ
International journal of pharmaceutical and healthcare marketing : IJPHM
Journal of business research : JBR
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
117
Health care management review : HCM review
80
The TQM journal : the international review of organizational improvement
80
International journal of hospitality management
73
International journal of productivity and quality management : IJPQM
70
International journal of quality & reliability management
66
Quality management journal : QMJ
60
Total quality management & business excellence
53
International journal of quality and service sciences
48
NBER working paper series
48
Working paper / National Bureau of Economic Research, Inc.
48
NBER Working Paper
45
Journal of health organization and management
41
Journal of health economics
40
International journal of contemporary hospitality management
32
International journal of services and operations management
31
International journal of production research
28
The service industries journal
27
Health marketing quarterly
26
Journal of hospitality marketing & management
24
Journal of marketing for higher education
23
Beiträge zur Hochschulpolitik
21
Health economics
21
Journal of retailing and consumer services
21
Management science : journal of the Institute for Operations Research and the Management Sciences
21
Services marketing quarterly
21
Auditing : a journal of practice & theory
20
Cogent business & management
20
Discussion paper series / IZA
20
European research studies
19
Service business
19
European journal of operational research : EJOR
18
International journal of services, economics and management
18
Manufacturing & service operations management : M & SOM
18
Amfiteatru economic : an economic and business research periodical
17
Managing service quality : MSQ ; an international journal
17
Tourism management : research, policies, practice
17
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ECONIS (ZBW)
57
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1
The impacts of medical insurance payment methods on medical bills and medical service quality : evidence from Xiangtan, China
Wang, Yiting
;
Chen, Yan
;
Wang, Jianqiang
;
Lao, Yizhen
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014468558
Saved in:
2
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
3
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
4
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
5
Transformative quality in Higher Education Institutions (HEIs) : conceptualisation, scale development and validation
Gill, Seerat Kaur
;
Dhir, Amandeep
;
Singh, Gurparkash
; …
- In:
Journal of business research : JBR
138
(
2022
),
pp. 275-286
Persistent link: https://www.econbiz.de/10013197829
Saved in:
6
When customer involvement hinders/promotes product innovation performance : the concurrent effect of relationship quality and role ambiguity
Najafi-Tavani, Saeed
;
Zaefarian, Ghasem
;
Robson, Matthew J.
- In:
Journal of business research : JBR
145
(
2022
),
pp. 130-143
Persistent link: https://www.econbiz.de/10013197888
Saved in:
7
Healthcare service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
Saved in:
8
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
9
The impact of firm-level and project-level it capabilities on CRM system quality and organizational productivity
Suoniemi, Samppa
;
Terho, Harri
;
Zablah, Alex R.
; …
- In:
Journal of business research : JBR
127
(
2021
),
pp. 108-122
Persistent link: https://www.econbiz.de/10012494357
Saved in:
10
A naive Bayes strategy for classifying customer satisfaction : a study based on online reviews of hospitality services
Sánchez-Franco, Manuel J.
;
Navarro García, Antonio
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 499-506
Persistent link: https://www.econbiz.de/10012103442
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