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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~subject:"Elderly people"
~subject:"Health care"
~subject:"Hochschule"
~subject:"Hospital"
~subject:"Quality management"
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Search: "Dienstleistungsqualität"
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Elderly people
Health care
Hochschule
Hospital
Quality management
Dienstleistungsqualität
64
Service quality
64
Customer satisfaction
25
Kundenzufriedenheit
25
Qualitätsmanagement
20
Benchmarking
19
Krankenhaus
18
Gesundheitsversorgung
13
Beziehungsmarketing
12
Consumer behaviour
12
India
12
Indien
12
Konsumentenverhalten
12
Relationship marketing
12
Gesundheitswesen
10
Health care system
10
Performance measurement
10
Performance-Messung
10
Patienten
8
Patients
8
Customer service
7
Dienstleistungssektor
7
Kundenservice
7
Service industry
7
Satisfaction
6
AHP approach
5
AHP-Verfahren
5
Customer services quality
5
Healthcare
4
Lieferkette
4
Supply chain
4
USA
4
United States
4
Arzneimittel
3
Business process management
3
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English
43
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Panchapakesan Padma
3
Rajendran, Chandrasekharan
2
Tsiotras, George
2
Aagja, Jayesh P.
1
Abdel-Aziz AlSaleh, Noor
1
Ahmad, Niaz
1
Ahmed, Zafar U.
1
Al-Ghawi, Hala Jamal
1
Al-Zu'bi, Zu'bi M. F.
1
Aquino, Andre Tavares de
1
Ashill, Nicholas J.
1
Awan, Muhammad Usman
1
Awang, Zainudin
1
Ağdelen, Zafer
1
Baalbaki, Imad
1
Bamfo, Bylon Abeeku
1
Batista, Deise Araújo de
1
Beise-Zee, Rian
1
Borishade, Taiye Tairat
1
Brunel, Frederic
1
Bullington, Kimball
1
Byram, Anand
1
Carvalho, Marly M.
1
Chahal, Hardeep
1
Cham Tat Huei
1
Chithambaranathan, P.
1
Cooper, M. Bixby
1
Davis, Jullet A.
1
Davis, Lenita
1
Daynes, Kristine S.
1
Desai, Pranjal
1
Dogbe, Courage Simon Kofi
1
Dorion, Eric
1
Eberle, Luciene
1
El-Bassiouny, Noha
1
Ersöz, Burcu Toker
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Findley, Carolyn Sara Casey
1
Garg, Renuka
1
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Benchmarking : an international journal ; BIJ
International journal of pharmaceutical and healthcare marketing : IJPHM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
119
Health care management review : HCM review
88
The TQM journal : the international review of organizational improvement
83
International journal of hospitality management
77
International journal of productivity and quality management : IJPQM
70
International journal of quality & reliability management
67
Quality management journal : QMJ
61
Working paper / National Bureau of Economic Research, Inc.
56
NBER working paper series
55
Total quality management & business excellence
55
International journal of quality and service sciences
53
NBER Working Paper
50
Journal of health organization and management
49
Journal of health economics
45
Health marketing quarterly
36
International journal of services and operations management
36
International journal of contemporary hospitality management
34
The service industries journal
34
International journal of production research
29
Health economics
27
Journal of business research : JBR
26
Journal of hospitality marketing & management
26
Services marketing quarterly
26
Management science : journal of the Institute for Operations Research and the Management Sciences
24
Journal of marketing for higher education
23
Discussion paper series / IZA
22
Journal of retailing and consumer services
22
Beiträge zur Hochschulpolitik
21
European journal of operational research : EJOR
21
Manufacturing & service operations management : M & SOM
21
Service business
21
Auditing : a journal of practice & theory
20
Cogent business & management
20
European research studies
20
International journal of services, economics and management
19
The European journal of health economics : HEPAC ; health economics in prevention and care
19
Discussion paper / Centre for Economic Policy Research
18
Managing service quality : MSQ ; an international journal
18
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ECONIS (ZBW)
43
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1
The impact of quality management practices on performance : an empirical study
Patyal, Vishal Singh
;
Koilakuntla, Maddulety
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 511-535
Persistent link: https://www.econbiz.de/10011626214
Saved in:
2
Benchmarking towards excellence in higher education
Tasopoulou, Konstantina
;
Tsiotras, George
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 617-634
Persistent link: https://www.econbiz.de/10011704928
Saved in:
3
The excellence quest : a study of business excellence award-winning organizations in UAE
Lasrado, Flevy
;
Uzbeck, Christopher
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 716-734
Persistent link: https://www.econbiz.de/10011705001
Saved in:
4
Factors influencing the choice of private and public hospitals : empirical evidence from Ghana
Bamfo, Bylon Abeeku
;
Dogbe, Courage Simon Kofi
- In:
International journal of pharmaceutical and healthcare …
11
(
2017
)
1
,
pp. 80-96
Persistent link: https://www.econbiz.de/10011705028
Saved in:
5
Healthcare quality and medicine reimbursement criteria in Iran
Khalili, Hamidreza
;
Sameti, Ardalan
- In:
International journal of pharmaceutical and healthcare …
11
(
2017
)
4
,
pp. 455-470
Persistent link: https://www.econbiz.de/10011812921
Saved in:
6
Impact of participation on behaviour outcomes in health care service
Mahapatra, Sabita
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
4
,
pp. 1082-1098
Persistent link: https://www.econbiz.de/10011653530
Saved in:
7
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
8
Multicriteria model for selecting TQM consultancy and certification services
Aquino, Andre Tavares de
;
Melo, Renata Maciel de
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1736-1750
Persistent link: https://www.econbiz.de/10011548055
Saved in:
9
Benchmarking holiday experience : the case of senior tourists
Johann, Maria
;
Panchapakesan Padma
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1860-1875
Persistent link: https://www.econbiz.de/10011548175
Saved in:
10
Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami
;
Junnonen, Juha-Matti
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
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