Benchmarking construction industry, company and project performance by participants' evaluation
Year of publication: |
2016
|
---|---|
Authors: | Kärnä, Sami ; Junnonen, Juha-Matti |
Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 23.2016, 7, p. 2092-2108
|
Subject: | Performance measurement | Quality improvement | Benchmarking | Client satisfaction | Project management | Project participants' satisfaction | Projektmanagement | Performance-Messung | Bauwirtschaft | Construction industry | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality |
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