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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"International journal of production economics"
~person:"Pekkola, Sanna"
~subject:"Business process management"
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Business process management
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Benchmarking : an international journal ; BIJ
International journal of production economics
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Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
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