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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"Journal of operations management"
~isPartOf:"Quality management journal : QMJ"
~subject:"Kundenzufriedenheit"
~subject:"Lean production"
~subject:"Prozessmanagement"
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Kundenzufriedenheit
Lean production
Prozessmanagement
Quality management
287
Qualitätsmanagement
287
Dienstleistungsqualität
69
Service quality
69
USA
38
United States
38
Benchmarking
34
Lieferkette
34
Supply chain
34
Hospital
32
Krankenhaus
32
Business process management
31
quality management
29
Lean Management
28
Lean management
28
Firm performance
26
Unternehmenserfolg
26
Gesundheitsversorgung
24
Health care
24
Product quality
24
Produktqualität
24
Standardisierung
24
Standardization
24
Industrie
23
Lean Production
23
Manufacturing industries
23
Gesundheitswesen
22
Health care system
22
Performance measurement
22
Performance-Messung
22
Customer satisfaction
19
Six Sigma
18
Innovation
17
Bibliometrics
14
Bibliometrie
14
India
13
Indien
13
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Article
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66
Aufsatz in Zeitschrift
66
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English
66
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Fredendall, Lawrence D.
4
Antony, Jiju
3
Davis, Mark
3
Ferrand, Yann B.
3
McFadden, Kathleen L.
3
Attri, Rajesh
2
Bernardo, Vitor Zanetti
2
Blankson, Charles
2
Choi, Yunsik
2
Does, Ronald J. M. M.
2
Garza-Reyes, Jose Arturo
2
Gerolamo, Mateus Cecílio
2
Honda, Ana Carolina
2
Lameijer, Bart A.
2
Mast, Jeroen de
2
Pirrallo, Ronald G.
2
Ponnaiyan, Subramaniam
2
Prybutok, Victor
2
Schonberger, Richard
2
Schonberger, Richard J.
2
Weathers, Danny
2
Ababneh, Khaldoun I.
1
Agrawal, Rajat
1
Ahire, Sanjay L.
1
AlNajem, Mohamad N.
1
Barton, Maitland E.
1
Bashar, Abul
1
Baía, Amândio Pereira
1
Bhupender Singh
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Boyer, Kenneth K.
1
Bullington, Kimball
1
Carvalho, Marly M.
1
Chakravorty, Satya S.
1
Charkaoui, Abdelkabir
1
Cherrafi, Anass
1
Choudhary, Kailash
1
Collet, Mélanie
1
Côté, Murray J.
1
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Benchmarking : an international journal ; BIJ
Journal of operations management
Quality management journal : QMJ
International journal of productivity and quality management : IJPQM
117
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
97
The TQM journal : the international review of organizational improvement
85
International journal of quality & reliability management
81
International journal of production research
69
International journal of six sigma and competitive advantage : IJSSCA
60
Total quality management & business excellence
57
Business process management journal
33
International journal of process management and benchmarking : IJPMB
32
International journal of services and operations management
29
The international journal of productivity and performance management : IJPPM
24
International journal of production economics
21
Journal of industrial engineering and management : JIEM
19
International journal of business excellence
18
International journal of quality and service sciences
18
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
International journal of contemporary hospitality management
13
International journal of business information systems : IJBIS
12
International journal of services and operations management : IJSOM
12
Journal of health organization and management
12
Six Sigma in der Finanzbranche
12
SpringerLink / Bücher
12
International journal of hospitality management
11
Journal of enterprise transformation : a joint publication of the Institute of Industrial Engineers and the International Council on Systems Engineering
11
The international journal of productivity and performance management
11
A Productivity Press book
10
IEEE transactions on engineering management : EM
10
Industrial marketing management : the international journal for industrial and high-tech firms
10
Journal of air transport management
10
Journal of retailing and consumer services
10
Managing service quality : MSQ ; an international journal
10
Praxishandbuch Six Sigma : Fehler vermeiden, Prozesse verbessern, Kosten senken ; [jetzt mit Six-Sigma-Projektleitfaden]
10
The service industries journal
10
European research studies
9
International journal of business excellence : IJBEX
9
Praxisreihe Qualitätswissen
9
Cogent business & management
8
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ECONIS (ZBW)
66
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1
A systematic review of the integration of Industry 4.0 with quality-related operational excellence methodologies
Komkowski, Tim
;
Antony, Jiju
;
Garza-Reyes, Jose Arturo
; …
- In:
Quality management journal : QMJ
30
(
2023
)
1
,
pp. 3-15
Persistent link: https://www.econbiz.de/10013555465
Saved in:
2
Industry 4.0 and Lean Six Sigma integration in manufacturing : a literature review, an integrated framework and proposed research perspectives
Skalli, Dounia
;
Charkaoui, Abdelkabir
;
Cherrafi, Anass
; …
- In:
Quality management journal : QMJ
30
(
2023
)
1
,
pp. 16-40
Persistent link: https://www.econbiz.de/10013555467
Saved in:
3
Separate rooms for patient induction, case set-up and breakdown : innovative operating room turnover through quality management
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Taaffe, Kevin
; …
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 3-24
Persistent link: https://www.econbiz.de/10014545224
Saved in:
4
The interplay between supplier management practices and customer satisfaction : an empirical investigation of the banking industry in a developing country
Bashar, Abul
;
Rahman, Md. Mahbubur
;
Sakib, Md. Nazmus
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10014545249
Saved in:
5
Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
6
Prediction of novel operating parameters using Six Sigma : a study in the steel making process
Rath, Sudeshna
;
Agrawal, Rajat
- In:
Quality management journal : QMJ
30
(
2023
)
3
,
pp. 187-201
Persistent link: https://www.econbiz.de/10014333453
Saved in:
7
Deming-based Lean Six Sigma stewardship
Gitlow, Howard S.
- In:
Quality management journal : QMJ
30
(
2023
)
3
,
pp. 202-208
Persistent link: https://www.econbiz.de/10014333454
Saved in:
8
Investigating the critical success factors for integrating Lean Six Sigma and Industry 4.0
Khourshed, Nevien F.
- In:
Quality management journal : QMJ
30
(
2023
)
4
,
pp. 259-278
Persistent link: https://www.econbiz.de/10014373761
Saved in:
9
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
10
Impact of lean and quality management practices on green supply chain performance : an empirical study on ceramic enterprises
Choudhary, Kailash
;
Sangwa, Narpat Ram
;
Sangwan, Kuldip …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 193-211
Persistent link: https://www.econbiz.de/10013410711
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