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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"Journal of operations management"
~person:"Al-Ghawi, Hala Jamal"
~person:"Gray, John V."
~person:"Ukko, Juhani"
~subject:"Pharmaindustrie"
~subject:"Prozessmanagement"
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Pharmaindustrie
Prozessmanagement
Quality management
5
Qualitätsmanagement
5
Benchmarking
2
Business process management
2
Dienstleistungsqualität
2
Industrie
2
Manufacturing industries
2
Pharmaceutical industry
2
Service quality
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Added value
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Auslandsverlagerung
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1
Betriebliches Informationssystem
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Business intelligence system
1
Buyer-supplier relationships
1
Customer satisfaction
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Customer service
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Customer services quality
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Data analysis
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Dienstleistungssektor
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Evaluation
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Gesundheitsversorgung
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Gesundheitswesen
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Health care
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Health care system
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Healthcare
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Information management
1
Information processing
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Information technology
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Informationsmanagement
1
Informationstechnik
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Kitchen fitments
1
Kundenservice
1
Kundenzufriedenheit
1
Lieferantenmanagement
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Lieferkette
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Al-Ghawi, Hala Jamal
Gray, John V.
Ukko, Juhani
Attri, Rajesh
2
Abdel-Aziz AlSaleh, Noor
1
Ahire, Sanjay L.
1
Al-Zu'bi, Zu'bi M. F.
1
Bhupender Singh
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Boyer, Kenneth K.
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Carvalho, Marly M.
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Ding, Xin
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Dobrzykowski, David D.
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Gardner, John W.
1
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1
Grover, Sandeep
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Harwinder Singh
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Iossifova, Albena R.
1
Jacobs, Brian W.
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Jagdeep Singh
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Kipper, Liane Mahlmann
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Leiblein, Michael J.
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Malhotra, Manoj K.
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McFadden, Kathleen L.
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Mehra, Sunil
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Miguel, Paulo Augusto Cauchick
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Nair, Anand
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Obeidat, Bader Y.
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Pekkola, Sanna
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Roth, Alada V.
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Rymaszewska, Anna
1
Schonberger, Richard J.
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Singhal, Jaya
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Singhal, Kalyan
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Starr, Martin K.
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Benchmarking : an international journal ; BIJ
Journal of operations management
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Tuck School of Business working paper / Tuck School of Business at Dartmouth
1
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ECONIS (ZBW)
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Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
2
Operational and strategic information processing : complementing healthcare IT infrastructure
Gardner, John W.
;
Boyer, Kenneth K.
;
Gray, John V.
- In:
Journal of operations management
33/33
(
2015
),
pp. 123-139
Persistent link: https://www.econbiz.de/10010505024
Saved in:
3
Benchmarking of TQM : the case of Hikma Pharmaceuticals company
Sweis, Rateb J.
;
Al-Ghawi, Hala Jamal
;
Abdel-Aziz …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
3
,
pp. 488-504
Persistent link: https://www.econbiz.de/10011303679
Saved in:
4
Quality risk in offshore manufacturing : evidence from the pharmaceutical industry
Gray, John V.
;
Roth, Alada V.
;
Leiblein, Michael J.
- In:
Journal of operations management
29
(
2011
)
7/8
,
pp. 737-752
Persistent link: https://www.econbiz.de/10009347961
Saved in:
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