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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"Manufacturing & service operations management : M & SOM"
~isPartOf:"Mitteilungen aus der ISI-Erhebung zur Modernisierung der Produktion"
~isPartOf:"Technologiemanagement"
~person:"Ferrer, Juan-Carlos"
~source:"econis"
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Benchmarking : an international journal ; BIJ
Manufacturing & service operations management : M & SOM
Mitteilungen aus der ISI-Erhebung zur Modernisierung der Produktion
Technologiemanagement
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ECONIS (ZBW)
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Managing customer experiences: perspectives on the temporal aspects of service encounters
Bitran, Gabriel R.
;
Ferrer, Juan-Carlos
;
Rocha e …
- In:
Manufacturing & service operations management : M & SOM
10
(
2008
)
1
,
pp. 61-83
Persistent link: https://www.econbiz.de/10003709675
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