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~isPartOf:"Berichte aus der Volkswirtschaft"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Produktqualität"
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Produktqualität
Customer service
28
Kundenservice
28
Dienstleistungsqualität
18
Service quality
18
Consumer behaviour
15
Customer satisfaction
15
Konsumentenverhalten
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Kundenzufriedenheit
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Relationship marketing
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Krankenhaus
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Contract theory
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Lieferkette
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Product quality
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Supply chain
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Vertragstheorie
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service encounter
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service failure
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service recovery
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Business process management
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Dienstleistungssektor
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Performance-Messung
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Retail trade
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Tourismuswirtschaft
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customer experience
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customer loyalty
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proactive customer service performance
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satisfaction
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Kim, Sang Hyun
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Bakshi, Nitin
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Cohen, Morris A.
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Dulleck, Uwe
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Guajardo, Jose A.
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Berichte aus der Volkswirtschaft
Journal of hospitality marketing & management
Management science : journal of the Institute for Operations Research and the Management Sciences
Cahier de recherche / Centre de Recherche pour l'Etude et l'Observation des Conditions de Vie, CREDOC
1
Conference Board report
1
Die Forschung in Zukunft - die Zukunft in Forschung : [die Beiträge wurden auf dem XXX. Kongress der Deutschen Marktforschung vom 21. - 23. Mai 1995 in Berlin als Vorträge gehalten]
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Economics letters
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INSEAD Working Paper
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International journal of business and economics
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International journal of consumer studies
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International journal of hospitality management
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International journal of production economics
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International journal of production research
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International journal of quality & reliability management
1
Journal of business research : JBR
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Journal of retailing
1
Kurswechsel Richtung Kunde : die Praxis der Kundenorientierung
1
Metamorphosis : a journal of management research
1
Neue Wege des Versicherungsmanagements : Festschrift zum 60. Geburtstag von Günter Schmidt
1
Omega : the international journal of management science
1
The Geneva risk and insurance review
1
The journal of legal studies
1
Transportation research / E : an international journal
1
Working paper : working paper series
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Ökonomische Analyse von Verträgen
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ECONIS (ZBW)
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Signaling new product reliability with after-sales service contracts
Bakshi, Nitin
;
Kim, Sang Hyun
;
Savva, Nicos
- In:
Management science : journal of the Institute for …
61
(
2015
)
8
,
pp. 1812-1829
Persistent link: https://www.econbiz.de/10011338818
Saved in:
2
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
Saved in:
3
Essays on bounded rationality and expert services
Dulleck, Uwe
-
2000
Persistent link: https://www.econbiz.de/10001526723
Saved in:
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