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~isPartOf:"Betriebswirtschaftslehre für Technologie und Innovation"
~isPartOf:"International journal of innovation management"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Deutschland"
~subject:"Dienstleistungsqualität"
~subject:"Innovationsmanagement"
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Search: subject:"Beziehungsmanagement"
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Deutschland
Dienstleistungsqualität
Innovationsmanagement
Beziehungsmarketing
139
Relationship marketing
139
Consumer behaviour
77
Konsumentenverhalten
77
Customer satisfaction
68
Kundenzufriedenheit
68
Service quality
55
Hotel industry
38
Hotellerie
38
Gastronomie
22
Restaurant industry
22
Brand management
21
Innovation management
21
Markenführung
21
Brand image
18
Markenimage
18
Viral marketing
16
Virales Marketing
16
Customer integration
15
Innovation
15
Kundenintegration
15
Beschwerdemanagement
14
Complaint management
14
customer loyalty
14
loyalty
14
Gastgewerbe
12
Hospitality industry
12
Social Web
12
Social web
12
Brand
11
Confidence
11
Markenartikel
11
Vertrauen
11
Hospital
10
Krankenhaus
10
Produktentwicklung
10
satisfaction
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Article
66
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11
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66
Aufsatz in Zeitschrift
66
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11
Thesis
10
Case study
2
Fallstudie
2
Bibliografie enthalten
1
Bibliography included
1
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Language
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English
66
German
11
Author
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Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Assaker, Guy
2
Bartl, Michael
2
Bowden, Jana
2
Goh, Ben
2
Han, Heesup
2
Kim, Peter Beomcheol
2
Lee, Seonjeong
2
Mattila, Anna S.
2
O'Connor, Peter
2
Qu, Hailin
2
Steinhoff, Fee
2
Abubakar, Binta
1
Al-Ansi, Amr
1
Al-Mamun, Abdullah
1
Albers, Sönke
1
Ali Eliwa, Rasha
1
Anning-Dorson, Thomas
1
Augustin, Ina
1
Baker, Melissa A.
1
Berenguer Contrí, Gloria
1
Bertram, Matthias
1
Brem, Alexander
1
Buur, Jacob
1
Cai, Ruiying
1
Cham Tat Huei
1
Chen, Brendan T.
1
Chen, Chia-Chi
1
Chen, Mei-liang
1
Chen, Wen-jung
1
Cheng Boon Liat
1
Cheng, Ching-Chan
1
Chi, Christina Geng-Qing
1
Choi, Hwansuk Chris
1
Christiansen, John K.
1
Dagger, Tracey S.
1
Dean, David L.
1
DiPietro, Robin B.
1
El Haddad, Rania
1
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Published in...
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Betriebswirtschaftslehre für Technologie und Innovation
International journal of innovation management
Journal of hospitality marketing & management
Journal of retailing and consumer services
181
Journal of business research : JBR
126
International journal of hospitality management
119
SpringerLink / Bücher
114
The journal of services marketing
98
The service industries journal
77
Gabler Edition Wissenschaft
66
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of service research : JSR
51
Services marketing quarterly
50
Springer eBook Collection / Business and Economics
47
International journal of contemporary hospitality management
46
Industrial marketing management : the international journal for industrial and high-tech firms
44
Journal of travel and tourism marketing
44
Service business
44
Journal of service management
42
Cogent business & management
32
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
28
Journal of the Academy of Marketing Science
27
The international journal of bank marketing : IJBM
27
Journal of service research
26
International journal of quality and service sciences
25
The journal of business & industrial marketing
25
Asia Pacific journal of marketing and logistics
23
International journal of services and operations management
22
Journal of air transport management
22
Managing service quality : MSQ ; an international journal
22
Marketing intelligence & planning
22
Total quality management & business excellence
22
Europäische Hochschulschriften / 5
21
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
21
Psychology & marketing
20
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
20
Die Bank
19
International journal of electronic customer relationship management : IJECRM
19
International journal of services, economics and management
19
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ECONIS (ZBW)
77
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1
Effects of customer relationship management on service innovation : moderating role of managers' risk-taking behavior and interaction frequency
Randhawa, Praneet
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 190-207
Persistent link: https://www.econbiz.de/10014511800
Saved in:
2
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
3
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
4
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
Saved in:
5
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
6
The mechanism of value cocreation in robotic services : customer inspiration from robotic service novelty
Xie, Lishan
;
Liu, Xin
;
Li, Dongmei
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 962-983
Persistent link: https://www.econbiz.de/10013459481
Saved in:
7
The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
Saved in:
8
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
9
The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan
;
DiPietro, Robin B.
;
Fan, Alei
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
Saved in:
10
Impact of customization and innovation on hospitality firms' performance
Tweneboah-Koduah, Ernest Yaw
;
Anning-Dorson, Thomas
; …
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 106-120
Persistent link: https://www.econbiz.de/10012256120
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