Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
Peter O’Connor and Guy Assaker
| Year of publication: |
2022
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|---|---|
| Authors: | O'Connor, Peter ; Assaker, Guy |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 31.2022, 5, p. 640-661
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| Subject: | Corporate reputation | CSR | customers' citizenship behavior | PLS-SEM | service quality | Dienstleistungsqualität | Service quality | Firmenimage | Corporate Social Responsibility | Corporate social responsibility | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2022.2034560 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013327205