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~isPartOf:"Business horizons"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"Journal of service management"
~isPartOf:"SpringerLink / Bücher"
~subject:"Service quality"
~subject:"Value creation"
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Service quality
Value creation
Beziehungsmarketing
628
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628
Consumer behaviour
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Deutschland
166
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166
Kundenmanagement
123
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98
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79
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79
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77
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McColl-Kennedy, Janet R.
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Campbell, Colin L.
2
Dagger, Tracey S.
2
Ford, Robert C.
2
Grönroos, Christian
2
Helkkula, Anu
2
Jaakkola, Elina
2
Leroi-Werelds, Sara
2
Meier, Andreas
2
Ponsignon, Frederic
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Stormer, Henrik
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Tronvoll, Bård
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1
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Business horizons
European journal of marketing : EJM
Gabler Edition Wissenschaft
Journal of service management
SpringerLink / Bücher
Journal of retailing and consumer services
201
Journal of business research : JBR
134
International journal of hospitality management
122
The journal of services marketing
109
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83
Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of contemporary hospitality management
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49
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Journal of travel and tourism marketing
43
Journal of strategic marketing
40
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36
Tourism management : research, policies, practice
36
Cogent business & management
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
The TQM journal : the international review of organizational improvement
32
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29
Journal of the Academy of Marketing Science
27
International journal of quality and service sciences
26
The international journal of bank marketing : IJBM
26
International journal of services and operations management
24
Marketing intelligence & planning
24
Asia Pacific journal of marketing and logistics
23
Managing service quality : MSQ ; an international journal
23
Total quality management & business excellence
22
Journal of air transport management
21
Journal of service theory and practice : JSTP
21
Journal of service theory and practice
20
International journal of services, economics and management
19
Journal of marketing
19
Psychology & marketing
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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ECONIS (ZBW)
102
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
3
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
Saved in:
4
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
5
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
6
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
7
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
8
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
9
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
10
Value co-creation through social media : a multistakeholder, communication perspective
Ravazzani, Silvia
;
Hazée, Simon
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 589-600
Persistent link: https://www.econbiz.de/10013325717
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