//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Business horizons"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"Journal of service management"
~isPartOf:"SpringerLink / Bücher"
~subject:"Value creation"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Beziehungsmanagement"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Value creation
Beziehungsmarketing
269
Relationship marketing
269
Consumer behaviour
135
Konsumentenverhalten
135
Customer satisfaction
73
Kundenzufriedenheit
73
Dienstleistungsqualität
58
Service quality
58
Brand management
46
Markenführung
46
Social Web
37
Social web
37
Customer integration
36
Kundenintegration
36
Marketing management
34
Marketingmanagement
34
Brand image
32
Markenimage
32
Brand
28
Markenartikel
25
Customer value
24
Kundenwert
24
Internet marketing
23
Online-Marketing
23
Betriebliche Wertschöpfung
22
Confidence
18
Customer experience
18
Services
18
Vertrauen
18
Dienstleistung
17
Dienstleistungssektor
16
Service industry
16
Social media
16
Customer service
15
Dienstleistungsmarketing
15
Emotion
15
Kundenservice
15
Services marketing
15
Beschwerdemanagement
14
more ...
less ...
Online availability
All
Undetermined
12
Type of publication
All
Article
21
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
22
Aufsatzsammlung
1
Collection of articles of several authors
1
Hochschulschrift
1
Sammelwerk
1
Language
All
English
22
Author
All
McColl-Kennedy, Janet R.
4
Edvardsson, Bo
2
Grönroos, Christian
2
Helkkula, Anu
2
Jaakkola, Elina
2
Aarikka-Stenroos, Leena
1
Akpinar, Ezgi
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Anker, Thomas Boysen
1
Arteaga, Francisco
1
Berthon, Pierre R.
1
Bettencourt, Lance A.
1
Bilstein, Nicola
1
Blocker, Christopher P.
1
Bruni-Bossio, Vince
1
Buhalis, Dimitrios
1
Campbell, Colin L.
1
Cheung, Lilliemay
1
Colurcio, Maria
1
Dalsace, Frédéric
1
Del Chiappa, Giacomo
1
Elg, Mattias
1
Fedorenko, Ivan
1
Ferguson, Sarah Lord
1
Ferrier, Elizabeth
1
Flint, Daniel J.
1
Ford, Robert C.
1
Gallarza, Martina G.
1
Gil Saura, Irene
1
Gouthro, Mary Beth
1
Grohs, Reinhard
1
Hazée, Simon
1
Heinonen, Kristina
1
Hogan, Suellen J.
1
Holbrook, Morris B.
1
Houston, Mark B.
1
Jap, Sandy D.
1
Karjaluoto, Heikki
1
Klostermann, Jan
1
more ...
less ...
Published in...
All
Business horizons
European journal of marketing : EJM
Gabler Edition Wissenschaft
Journal of service management
SpringerLink / Bücher
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of business research : JBR
28
Journal of retailing and consumer services
23
The journal of services marketing
18
The journal of business & industrial marketing
17
Journal of strategic marketing
15
The service industries journal
14
Marketing theory
11
International journal of hospitality management
10
Tourism management : research, policies, practice
9
Service business
8
AMS review : official publication of the Academy of Marketing Science
7
Journal of the Academy of Marketing Science
7
Management decision : MD
7
International journal of contemporary hospitality management
6
Journal of service research : JSR
6
Journal of service theory and practice : JSTP
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Cogent business & management
5
Journal of business-to-business marketing
5
Journal of marketing management : MM
5
Strategy & leadership : a publication of Strategic Leadership Forum
5
Technological forecasting & social change : an international journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
European Sport management quarterly : ESMQ
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of hospitality marketing & management
4
Journal of service research
4
Services marketing quarterly
4
The TQM journal : the international review of organizational improvement
4
The international review of retail, distribution and consumer research
4
California management review
3
European business review : EBR ; the official journal of the International Management Centres, Europe
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence
3
International journal of management and economics
3
International journal of quality and service sciences
3
more ...
less ...
Source
All
ECONIS (ZBW)
22
Showing
1
-
10
of
22
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
3
Value co-creation through social media : a multistakeholder, communication perspective
Ravazzani, Silvia
;
Hazée, Simon
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 589-600
Persistent link: https://www.econbiz.de/10013325717
Saved in:
4
Strategies for creating value through individual and collective customer experiences
Heinonen, Kristina
;
Campbell, Colin L.
;
Ferguson, Sarah Lord
- In:
Business horizons
62
(
2019
)
1
,
pp. 95-104
Persistent link: https://www.econbiz.de/10011995670
Saved in:
5
The role of staff engagement in facilitating staff-led value co-creation
Merrilees, Bill
;
Miller, Dale
;
Yakimova, Raisa
- In:
Journal of service management
28
(
2017
)
2
,
pp. 250-264
Persistent link: https://www.econbiz.de/10011704036
Saved in:
6
Does communicating the customer's resource integrating role improve or diminish value proposition effectiveness?
Leroi-Werelds, Sara
;
Streukens, Sandra
;
Van …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 618-639
Persistent link: https://www.econbiz.de/10011731212
Saved in:
7
The impact of service bundles on the mechanism through which functional value and price value affect WOM intent
Ranaweera, Chatura
;
Karjaluoto, Heikki
- In:
Journal of service management
28
(
2017
)
4
,
pp. 707-723
Persistent link: https://www.econbiz.de/10011731222
Saved in:
8
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
9
The friend or foe fallacy : why your best customers may not need your friendship
Dalsace, Frédéric
;
Jap, Sandy D.
- In:
Business horizons
60
(
2017
)
4
,
pp. 483-493
Persistent link: https://www.econbiz.de/10011707738
Saved in:
10
Crowded identity : managing crowdsourcing initiatives to maximize value for participants through identity creation
Fedorenko, Ivan
;
Berthon, Pierre R.
;
Rabinovich, Tamara
- In:
Business horizons
60
(
2017
)
2
,
pp. 155-165
Persistent link: https://www.econbiz.de/10011653551
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->