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~isPartOf:"Business horizons"
~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"Journal of service management"
~person:"Berry, Leonard L."
~person:"Buoye, Alexander"
~type_genre:"Article in journal"
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Search: subject_exact:"Beziehungsmanagement"
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Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Consumer behaviour
2
Konsumentenverhalten
2
Satisfaction
2
Share of wallet
2
Competitive advantage
1
Consumer behavior
1
Dienstleistungsqualität
1
Double jeopardy
1
Longitudinal data
1
Loyalty
1
Market share
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Marktanteil
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Berry, Leonard L.
Buoye, Alexander
McColl-Kennedy, Janet R.
5
Aksoy, Lerzan
4
Edvardsson, Bo
4
Jaakkola, Elina
4
Malthouse, Edward C.
4
Pitt, Leyland F.
4
Berthon, Pierre R.
3
Campbell, Colin L.
3
Ford, Robert C.
3
Hammerschmidt, Maik
3
Heinonen, Kristina
3
Keiningham, Timothy
3
Nijssen, E. J.
3
Ponsignon, Frederic
3
Watson, Richard T.
3
Weiger, Welf Hermann
3
Berman, Barry
2
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Breazeale, Michael
2
Eisingerich, Andreas B
2
Ferraro, Carla
2
Fisk, Raymond P.
2
Giertz, Johann N.
2
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2
Hammedi, Wafa
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Helkkula, Anu
2
Hillebrand, Bas
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Hollebeek, Linda D.
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Jap, Sandy D.
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Jelinek, Ronald
2
Kandampully, Jay
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Kunz, Werner
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Mavrommatis, Alexis
2
Meyer, Anton
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Mickelsson, Karl-Jacob
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Business horizons
Gabler Edition Wissenschaft
Journal of service management
Journal of service research : JSR
2
Journal of business research : JBR
1
Journal of creating value
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Journal of retailing and consumer services
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The journal of services marketing
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ECONIS (ZBW)
3
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Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
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2
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
3
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
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