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~isPartOf:"Business horizons"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service theory and practice"
~isPartOf:"Psychology & marketing"
~language:"eng"
~person:"Anwar, Sohail"
~person:"Azemi, Yllka"
~subject:"Complaint management"
~type_genre:"Aufsatz in Zeitschrift"
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Complaint management
Beschwerdemanagement
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Customer satisfaction
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Failure-recovery process
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SR
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Anwar, Sohail
Azemi, Yllka
Balaji, M. S.
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Chebat, Jean-Charles
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Grégoire, Yany
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2
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Business horizons
International journal of services, economics and management
Journal of business research : JBR
Journal of marketing
Journal of service theory and practice
Psychology & marketing
Journal of international consumer marketing
1
Qualitative market research : an international journal
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Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
2
An exploration into the practice of online service failure and recovery strategies in the Balkans
Azemi, Yllka
;
Ozuem, Wilson
;
Howell, Kerry E.
; …
- In:
Journal of business research : JBR
94
(
2019
),
pp. 420-431
Persistent link: https://www.econbiz.de/10011947466
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