//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Business horizons"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"SpringerLink / Bücher"
~subject:"Beziehungsmarketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Relationship marketing
1,087
Consumer behaviour
504
Konsumentenverhalten
504
Kundenzufriedenheit
237
Customer satisfaction
236
Brand management
195
Markenführung
195
Dienstleistungsqualität
178
Service quality
178
Kundenmanagement
141
Social Web
137
Social web
137
Brand image
135
Markenimage
135
Customer integration
120
Kundenintegration
120
Lieferantenmanagement
110
Supplier relationship management
110
Deutschland
103
Germany
103
Brand
96
Online-Marketing
96
Internet marketing
93
Markenartikel
90
Kundenwert
83
Marketing management
83
Marketingmanagement
83
Customer value
78
Beschwerdemanagement
69
Complaint management
68
Kundenbindung
62
Emotion
58
Confidence
57
Customer service
57
Kundenservice
57
Vertrauen
57
Viral marketing
57
Virales Marketing
57
Einzelhandel
56
more ...
less ...
Online availability
All
Undetermined
845
Free
15
Type of publication
All
Article
829
Book / Working Paper
258
Type of publication (narrower categories)
All
Article in journal
827
Aufsatz in Zeitschrift
827
Hochschulschrift
48
Aufsatzsammlung
25
Conference paper
11
Konferenzbeitrag
11
Collection of articles of several authors
4
Sammelwerk
4
Lehrbuch
3
Konferenzschrift
2
Bibliografie
1
Conference proceedings
1
Fallstudiensammlung
1
Handbook
1
Handbuch
1
Interview
1
Lehrmittel
1
more ...
less ...
Language
All
English
887
German
200
Author
All
Ko, Eunju
8
Balaji, M. S.
7
Kim, Kyung Hoon
7
Mattila, Anna S.
6
Ramkissoon, Haywantee
6
Roy, Sanjit
6
Mavondo, Felix
5
McLean, Graeme J.
5
Noble, Stephanie M.
5
Pitt, Leyland F.
5
Plangger, Kirk
5
Prentice, Catherine
5
Schramm-Klein, Hanna
5
Tanford, Sarah
5
Veloutsou, Cleopatra
5
Agnihotri, Raj
4
Akter, Shahriar
4
Babin, Barry J.
4
Chebat, Jean-Charles
4
Gupta, Suraksha
4
Gustafsson, Anders
4
Kumar, V.
4
Mandler, Timo
4
Okumus, Fevzi
4
Sharma, Piyush
4
Swoboda, Bernhard
4
Valette-Florence, Pierre
4
Woisetschläger, David
4
Wünderlich, Nancy V.
4
Aiello, Gaetano
3
Andreini, Daniela
3
Bartikowski, Boris
3
Berthon, Pierre R.
3
Black, Iain
3
Bruhn, Manfred
3
Campbell, Colin L.
3
Cavusgil, Erin
3
Chang, Woojung
3
Dewnarain, Senika
3
Diamantopoulos, Adamantios
3
more ...
less ...
Published in...
All
Business horizons
Journal of business research : JBR
Journal of hospitality marketing & management
SpringerLink / Bücher
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
185
Journal of strategic marketing
169
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
more ...
less ...
Source
All
ECONIS (ZBW)
1,087
Showing
1
-
10
of
1,087
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The role of services in creating brand loyalty for B2B manufacturers
Raddats, Chris
;
Roper, Stuart
;
Ashman, Rachel
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014549097
Saved in:
2
A dynamic, relational approach to B2B customer experience : a customer-centric perspective from a longitudinal investigation
Gounaris, Spiros
;
Almoraish, Ahmed
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014550954
Saved in:
3
Effects of
customer
relationship
management
on service innovation : moderating role of managers' risk-taking behavior and interaction frequency
Randhawa, Praneet
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 190-207
Persistent link: https://www.econbiz.de/10014511800
Saved in:
4
Customer misbehavior in access-based mobility services : an examination of prevention strategies
Pieper, Nadine
;
Woisetschläger, David
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014541887
Saved in:
5
On the antipodes of love and hate : the conception and measurement of brand polarization
Osuna Ramírez, Sergio Andrés
;
Veloutsou, Cleopatra
; …
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014555852
Saved in:
6
Sharing is caring? : the effect of negative peer-to-peer experiences on loyalty intentions in the sharing economy
Grüner, Alina
;
Postel, Lea
;
Schumann, Jan Hendrik
- In:
Journal of business research : JBR
181
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014556705
Saved in:
7
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
8
Curbing customer-to-customer misbehavior contagion in the sharing economy
Danatzis, Ilias
;
Möller-Herm, Jana
;
Herm, Steffen
- In:
Journal of business research : JBR
173
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014547914
Saved in:
9
"Look me in the eye, customer" : how do face-to-face interactions in peer-to-peer sharing economy services affect customers' misbehavior concealment intentions?
Ozuna, Edna
;
Steinhoff, Lena
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014551495
Saved in:
10
Connecting the dots between brand equity and brand loyalty for retailers : the mediating roles of brand attitudes and word-of-mouth communication
Troiville, Julien
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014551996
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->