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~isPartOf:"Business horizons"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Brady, Michael K."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Han, Heesup"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Roggeveen, Anne L."
~person:"Tanford, Sarah"
~person:"Yu, Jongsik"
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
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Search: "Customer relationship management"
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Beziehungsmarketing
Markenführung
Wahrnehmung
Wechselverhalten
Relationship marketing
42
Consumer behaviour
26
Konsumentenverhalten
26
Customer satisfaction
24
Kundenzufriedenheit
24
Dienstleistungsqualität
16
Service quality
16
Brand image
8
Holiday behaviour
8
Markenimage
8
Urlaubsverhalten
8
Airline
7
Einzelhandel
7
Fluggesellschaft
7
Retail trade
7
Tourism marketing
6
Tourismusmarketing
6
Customer integration
5
Destination management
5
Destinationsmanagement
5
Kundenintegration
5
Tourism
5
Tourismus
5
Air transport
4
Brand management
4
Loyalty
4
Luftverkehr
4
South Korea
4
Südkorea
4
Air passenger transport
3
Arbeitszufriedenheit
3
Customer experience
3
Customer retention
3
International tourism
3
Internationaler Tourismus
3
Job satisfaction
3
Meta-Analyse
3
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42
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Brady, Michael K.
Evanschitzky, Heiner
Fu, Xiaoxiao
Han, Heesup
Kozak, Metin
Noble, Stephanie M.
Roggeveen, Anne L.
Tanford, Sarah
Yu, Jongsik
Hyun, Sunghyup Sean
9
Grewal, Dhruv
8
Kim, Wansoo
8
Lemon, Katherine N.
6
Wong, IpKin Anthony
6
Kumar, Vikas
5
Grégoire, Yany
4
Hwang, Jinsoo
4
Kim, Insin
4
Pitt, Leyland F.
4
Verhoef, Peter C.
4
Ahn, Jiseon
3
Berthon, Pierre R.
3
Blut, Markus
3
Cai, Liping A.
3
Campbell, Colin L.
3
Chua, Bee-Lia
3
Cronin, J. J.
3
Eisingerich, Andreas B
3
Gustafsson, Anders
3
Hollebeek, Linda D.
3
Houston, Mark B.
3
Hudson, Simon
3
Kaushik, Arun Kumar
3
Lee, Choong-Ki
3
Lee, Jin-soo
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Moon, Hyoungeun
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Plangger, Kirk
3
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Business horizons
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
International journal of hospitality management
23
International journal of contemporary hospitality management
9
Journal of hospitality marketing & management
8
Journal of business research : JBR
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of marketing
4
Journal of retailing and consumer services
4
Journal of service research : JSR
4
Journal of the Academy of Marketing Science
4
European journal of marketing : EJM
2
Marketing letters : a journal of research in marketing
2
The journal of services marketing
2
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Handbook of research on customer engagement
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of Contemporary Issues in Business and Government
1
Journal of business economics : JBE
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing management : MM
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of vacation marketing
1
Kundenmanagement
1
MIT sloan management review
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
SpringerLink / Bücher
1
The journal of personal selling & sales management : JPSSM
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
42
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1
Investigation into the festival brand co-creation mechanism : extended application of the customer-based brand equity model
Chi, Xiaoting
;
Zhou, Heng
;
Cai, Gangwei
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
3
,
pp. 377-395
Persistent link: https://www.econbiz.de/10014513650
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
4
Hotel data privacy : strategies to reduce customers' emotional violations, privacy concerns, and switching intention
Yu, Jongsik
;
Moon, Hyoungeun
;
Chua, Bee-Lia
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 215-227
Persistent link: https://www.econbiz.de/10013352876
Saved in:
5
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
6
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
7
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
8
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
9
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
10
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
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