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~isPartOf:"Business horizons"
~isPartOf:"Journal of service research : JSR"
~subject:"Konsumentenverhalten"
~subject:"Kundenwert"
~subject:"Salespeople"
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Search: "Customer relationship management"
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Konsumentenverhalten
Kundenwert
Salespeople
Beziehungsmarketing
186
Relationship marketing
186
Consumer behaviour
80
Customer satisfaction
54
Kundenzufriedenheit
54
Dienstleistungsqualität
53
Service quality
53
Social Web
24
Social web
24
Dienstleistungssektor
23
Service industry
23
Customer integration
21
Customer value
21
Kundenintegration
21
Customer service
19
Kundenservice
19
Beschwerdemanagement
17
Complaint management
17
Marketing management
16
Marketingmanagement
16
Internet marketing
15
Online-Marketing
15
USA
15
United States
15
Dienstleistung
14
Services
14
Viral marketing
14
Virales Marketing
14
Betriebliche Wertschöpfung
13
Brand management
13
Lieferantenmanagement
13
Markenführung
13
Supplier relationship management
13
Value creation
13
Dienstleistungsmarketing
11
Services marketing
11
Verkaufspersonal
11
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Online availability
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Undetermined
48
Type of publication
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Article
101
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
101
Aufsatz in Zeitschrift
101
Conference paper
2
Konferenzbeitrag
2
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
102
Author
All
Eisingerich, Andreas B
4
Campbell, Colin L.
3
Verhoef, Peter C.
3
Aksoy, Lerzan
2
Auh, Seigyoung
2
Berman, Barry
2
Berry, Leonard L.
2
Dong, Beibei
2
Doorn, Jenny van
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Ferraro, Carla
2
Flynn, Andrea Godfrey
2
Ford, Robert C.
2
Gong, Taeshik
2
Haws, Kelly L.
2
Jap, Sandy D.
2
Jelinek, Ronald
2
Lemon, Katherine N.
2
Malthouse, Edward C.
2
Mavrommatis, Alexis
2
McColl-Kennedy, Janet R.
2
Merlo, Omar
2
Mittal, Vikas
2
Parasuraman, A.
2
Pitt, Leyland F.
2
Plangger, Kirk
2
Rafaeli, Anat
2
Reinartz, Werner J.
2
Ruyter, Ko de
2
Sands, Sean
2
Seiders, Kathleen
2
Sesé, F. Javier
2
Sivakumar, K.
2
Sweeney, Jillian C.
2
Walsh, Gianfranco
2
Wangenheim, Florian von
2
Watson, Richard T.
2
Wieseke, Jan
2
Wiesel, Thorsten
2
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Published in...
All
Business horizons
Journal of service research : JSR
Journal of retailing and consumer services
475
Journal of business research : JBR
402
International journal of hospitality management
176
Industrial marketing management : the international journal for industrial and high-tech firms
135
The journal of services marketing
129
Journal of the Academy of Marketing Science
102
The journal of product & brand management
100
The journal of brand management : an international journal
83
The service industries journal
81
Journal of strategic marketing
79
Cogent business & management
77
International journal of contemporary hospitality management
76
Psychology & marketing
76
Journal of hospitality marketing & management
74
Journal of retailing
73
Asia Pacific journal of marketing and logistics
71
Journal of marketing
70
Journal of travel and tourism marketing
69
Journal of service management
62
SpringerLink / Bücher
61
Marketing intelligence & planning
59
The journal of business & industrial marketing
58
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
56
The international review of retail, distribution and consumer research
56
European journal of marketing : EJM
55
Tourism management : research, policies, practice
53
Services marketing quarterly
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
International journal of retail & distribution management
49
Service business
47
The international journal of bank marketing : IJBM
47
International journal of internet marketing and advertising : IJIMA
45
International journal of retail and distribution management
42
The journal of personal selling & sales management : JPSSM
42
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
41
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
41
International journal of electronic marketing and retailing : IJEMR
39
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ECONIS (ZBW)
102
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1
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102
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1
Building a competitive advantage based on transparency : when and why does transparency matter for corporate social responsibility?
Liu, Yeyi
;
Heinberg, Martin
;
Huang, Xuan
;
Eisingerich, …
- In:
Business horizons
66
(
2023
)
4
,
pp. 517-527
Persistent link: https://www.econbiz.de/10014333502
Saved in:
2
Exploring the changing role of brand archetypes in customer-brand relationships : why try to be a hero when your brand can be more?
Merlo, Omar
;
Eisingerich, Andreas B
;
Gillingwater, Richard
- In:
Business horizons
66
(
2023
)
5
,
pp. 615-629
Persistent link: https://www.econbiz.de/10014382987
Saved in:
3
Loyalty or lethargy? : keeping sellers committed, not entrenched
Jelinek, Ronald
- In:
Business horizons
64
(
2021
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10012494566
Saved in:
4
Managing your most loyal customer relationships
Larson, John A.
;
Jaworski, Bernard J.
;
Larson, Jack
- In:
Business horizons
64
(
2021
)
1
,
pp. 141-147
Persistent link: https://www.econbiz.de/10012494576
Saved in:
5
From data to action : how marketers can leverage AI
Campbell, Colin L.
;
Sands, Sean
;
Ferraro, Carla
;
Tsao, …
- In:
Business horizons
63
(
2020
)
2
,
pp. 227-243
Persistent link: https://www.econbiz.de/10012172056
Saved in:
6
How small service failures drive customer defection : introducing the concept of microfailures
Sands, Sean
;
Campbell, Colin L.
;
Shedd, Lois
;
Ferraro, Carla
- In:
Business horizons
63
(
2020
)
4
,
pp. 573-584
Persistent link: https://www.econbiz.de/10012287580
Saved in:
7
The differential treatment of women during service recovery : how perceived social power affects consumers' postfailure compensation
Cummings, Krista Hill
;
Seitchik, Allison E.
- In:
Business horizons
63
(
2020
)
5
,
pp. 647-658
Persistent link: https://www.econbiz.de/10012301448
Saved in:
8
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
9
Tell us again, how satisfied are you? : the influence of recurring posttransaction surveys on purchase behavior
Flynn, Andrea Godfrey
;
Salisbury, Linda Court
;
Seiders, …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 292-305
Persistent link: https://www.econbiz.de/10011736766
Saved in:
10
Flatlined : combatting the death of retail stores
Berman, Barry
- In:
Business horizons
62
(
2019
)
1
,
pp. 75-82
Persistent link: https://www.econbiz.de/10011995667
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