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~isPartOf:"Business process management journal"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"SERVQUAL"
~type:"article"
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Search: subject_exact:"Analytischer Hierarchie-Prozess"
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SERVQUAL
AHP approach
33
AHP-Verfahren
33
Multi-criteria analysis
11
Multikriterielle Entscheidungsanalyse
11
Fuzzy sets
9
Fuzzy-Set-Theorie
9
Business process management
8
Prozessmanagement
8
Quality management
8
Qualitätsmanagement
8
Dienstleistungsqualität
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Service quality
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Analytical hierarchy process
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Performance measurement
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Performance-Messung
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Beziehungsmarketing
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Customer satisfaction
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Knowledge management
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Kundenzufriedenheit
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Lieferkette
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Management information system
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Management-Informationssystem
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Relationship marketing
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Supply chain
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Wissensmanagement
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Analytic hierarchy process
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Decision
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Delphi technique
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Delphi-Methode
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Dienstleistungssektor
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Einführung
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Entscheidung
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Higher education institution
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Hochschule
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Implementation
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Lieferantenmanagement
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Product quality
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Produktqualität
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Service industry
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Baraçlı, Hayri
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Bilişik, Özge Nalan
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Cho, In Jae
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Erdoğan, Melike
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Kaya, İhsan
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Kim, You Jin
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Business process management journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of air transport management
3
Fuzzy economic review : the review of the International Association for Fuzzy-Set Management and Economy
1
International journal of business excellence
1
International journal of business excellence : IJBEX
1
International journal of management and decision making : IJMDM
1
International journal of networking and virtual organisations : IJNVO
1
Journal of urban management
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Management decision : MD
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Romanian journal of economic forecasting
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Technological forecasting & social change : an international journal
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ECONIS (ZBW)
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Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae
;
Kim, You Jin
;
Kwak, Choonjong
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
Saved in:
2
A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul
Bilişik, Özge Nalan
;
Erdoğan, Melike
;
Kaya, İhsan
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1141-1159
Persistent link: https://www.econbiz.de/10009793743
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