A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul
Özge Nalan Bilişik, Melike Erdoğan, İhsan Kaya and Hayri Baraçlı
| Year of publication: |
2013
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|---|---|
| Authors: | Bilişik, Özge Nalan ; Erdoğan, Melike ; Kaya, İhsan ; Baraçlı, Hayri |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 24.2013, 10, p. 1141-1159
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| Subject: | customer satisfaction | the fuzzy set theory | multi-criteria decision-making | public transportation | SERVQUAL | Delphi method | AHP | TOPSIS | AHP-Verfahren | AHP approach | Fuzzy-Set-Theorie | Fuzzy sets | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Kundenzufriedenheit | Customer satisfaction | Öffentlicher Nahverkehr | Local public transport | Dienstleistungsqualität | Service quality | Delphi-Methode | Delphi technique |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009793743