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~isPartOf:"CHE research paper"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of health organization and management"
~isPartOf:"NBER Working Paper"
~language:"eng"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Patients"
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Dienstleistungsqualität
Patients
105
Patienten
103
Hospital
57
Krankenhaus
57
Gesundheitsversorgung
47
Health care
47
Service quality
37
Gesundheitswesen
26
Health care system
26
Physicians
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Ärzte
21
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Qualitätsmanagement
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Gravelle, Hugh
4
Gutacker, Nils
3
Moscelli, Giuseppe
3
Siciliani, Luigi
3
Bartel, Ann P.
2
Palumbo, Rocco
2
Abdallah, Ayman Bahjat
1
Adinolfi, Paola
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Akingbola, Kunle
1
Ali, Naser
1
Alkhaldi, Rasha Zuhair
1
Anand, Byram
1
Annarumma, Carmela
1
Arab-Motlagh, Mohammad
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Armstrong, Anona
1
Barchielli, Chiara
1
Bashir, Irfan
1
Beaulieu, Nancy Dean
1
Belasen, Alan T.
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Ciasullo, Maria Vincenza
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Dahlgaard-Park, Su Mi
1
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1
Das, Jishnu
1
De Rosis, Sabina
1
Devlin, Nancy
1
Di Pietro, Laura
1
Dzandu, Michael D.
1
Elg, Mattias
1
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1
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CHE research paper
International journal of quality and service sciences
Journal of health organization and management
NBER Working Paper
Health care management review : HCM review
33
Health marketing quarterly
17
Quality management journal : QMJ
14
The TQM journal : the international review of organizational improvement
14
Journal of health economics
9
International journal of pharmaceutical and healthcare marketing
7
International journal of productivity and quality management : IJPQM
7
Production and operations management : the flagship research journal of the Production and Operations Management Society
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Health care management science
6
Health economics
6
International journal of hospitality management
6
International journal of quality & reliability management
6
Production and operations management : an international journal of the Production and Operations Management Society
6
Health care management science : a new journal serving the international health care management community
5
International journal of pharmaceutical and healthcare marketing : IJPHM
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Total quality management & business excellence
5
Business process management journal
4
Discussion paper series / IZA
4
Health economics review
4
Journal of business research : JBR
4
NBER working paper series
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Benchmarking : an international journal ; BIJ
3
International journal of production economics
3
International journal of production research
3
Journal of organizational behavior management
3
Public management review
3
Ruhr economic papers
3
Service business
3
Services marketing quarterly
3
Accounting and taxation review : A&TR
2
Administrative Sciences : open access journal
2
Advances in health care management
2
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ECONIS (ZBW)
37
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1
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
2
The patient as a prosumer of healthcare : insights from a bibliometric-interpretive review
Ciasullo, Maria Vincenza
;
Lim, Weng Marc
;
Manesh, …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 133-157
Persistent link: https://www.econbiz.de/10014302956
Saved in:
3
Medical staff's emotional exhaustion and its relationship with patient safety dimensions
Huang, Chih-Hsuan
;
Lee, Yii-Ching
;
Wu, Hsin-Hung
- In:
Journal of health organization and management
38
(
2024
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10014507040
Saved in:
4
A paradigm shift for medical health care to focus on a service-value approach to achieve greater patient satisfaction
Ali, Naser
;
Dzandu, Michael D.
- In:
Journal of health organization and management
37
(
2023
)
2
,
pp. 133-157
Persistent link: https://www.econbiz.de/10014303222
Saved in:
5
The physician CEO advantage and hospital performance during the COVID-19 pandemic : capacity utilization and patient satisfaction
Belasen, Alan T.
;
Belasen, Ariel
;
Feng, Zhilan
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 313-326
Persistent link: https://www.econbiz.de/10014303244
Saved in:
6
Prosocial voice in the hierarchy of healthcare professionals : the role of emotions after harmful patient safety incidents
Richmond, John G.
;
Burgess, Nicola
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 327-342
Persistent link: https://www.econbiz.de/10014303246
Saved in:
7
The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair
;
Abdallah, Ayman Bahjat
- In:
Journal of health organization and management
36
(
2022
)
3
,
pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
Saved in:
8
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
9
Effects of market structure and patient choice on hospital quality for planned patients
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
-
2019
Persistent link: https://www.econbiz.de/10011987241
Saved in:
10
The causal effect of hospital volume on health gains from hip replacement surgery
Rachet-Jacquet, Laurie
;
Gutacker, Nils
;
Siciliani, Luigi
-
2019
Persistent link: https://www.econbiz.de/10012200777
Saved in:
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