Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Year of publication: |
2022
|
---|---|
Authors: | Fiakpa, Ernest Afene ; Nguyen, Thu-Huong ; Armstrong, Anona |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-6703, ZDB-ID 2490487-9. - Vol. 14.2022, 3, p. 402-420
|
Subject: | Employee | Employee satisfaction | General hospital | Health-care service quality | Hospitals | Measuring service quality and satisfaction | Nigeria | Patient satisfaction | Public hospital | Service quality perception | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Entwicklungsländer | Developing countries | Arbeitszufriedenheit | Job satisfaction | Patienten | Patients | Gesundheitswesen | Health care system | Krankenhausfinanzierung | Hospital financing | Krankenhauskosten | Hospital costs |
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