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~isPartOf:"CHE research paper"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Production and operations management : the flagship research journal of the Production and Operations Management Society"
~isPartOf:"The service industries journal"
~subject:"Hospital"
~subject:"Krankenhaus"
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Search: "Dienstleistungsqualität"
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Hospital
Krankenhaus
Dienstleistungsqualität
448
Service quality
446
Kundenzufriedenheit
158
Customer satisfaction
157
Beziehungsmarketing
98
Relationship marketing
98
Consumer behaviour
92
Konsumentenverhalten
92
Quality management
46
Qualitätsmanagement
46
Dienstleistungssektor
41
Gesundheitsversorgung
41
Health care
41
Service industry
41
Gesundheitswesen
35
Health care system
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Großbritannien
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29
Performance measurement
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Performance-Messung
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Customer service
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Taiwan
25
Beschwerdemanagement
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Dienstleistung
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Product quality
19
Produktqualität
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Spain
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service quality
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Gravelle, Hugh
7
Siciliani, Luigi
7
Moscelli, Giuseppe
6
Gutacker, Nils
5
Svensson, Göran
3
Mody, Makarand Amrish
2
Petzer, Daniel J.
2
Street, Andrew
2
Svari, Sander
2
Aksezer, Caglar S.
1
Aksu, Mine
1
Al-Fatah Karasneh, A.
1
Anand, Byram
1
Anderson, Sidney T.
1
Andritsos, Dimitrios A.
1
Armstrong, Anona
1
Barbosa, Natália
1
Bard, Jonathan F.
1
Bashir, Irfan
1
Buk, Tuba Bozaykut
1
Cetin, Ayse Tansel
1
Chalkley, Martin
1
Corrada, Maria Santos
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Dai, Tinglong
1
DeMeyer, Christine F.
1
Deng, Yujia
1
Di Pietro, Laura
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Diamant, Adam
1
Diwas KC
1
Eiriz, Vasco
1
Fiakpa, Ernest Afene
1
Figueiredo, José
1
Gaughan, James
1
Ghosh Chowdhury, Tilottama
1
Glavas, Charmaine
1
Guglielmetti Mugion, Roberta
1
Han, Lu
1
Harris, A.
1
He, Zhen
1
Heim, Gregory R.
1
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CHE research paper
International journal of quality and service sciences
Production and operations management : the flagship research journal of the Production and Operations Management Society
The service industries journal
Health care management review : HCM review
73
International journal of hospitality management
54
Journal of health economics
40
Journal of health organization and management
36
Working paper / National Bureau of Economic Research, Inc.
36
NBER working paper series
33
Quality management journal : QMJ
32
NBER Working Paper
30
Health marketing quarterly
23
Health economics
21
International journal of contemporary hospitality management
20
The TQM journal : the international review of organizational improvement
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Total quality management & business excellence
14
Ruhr economic papers
13
Discussion paper / Centre for Economic Policy Research
12
The European journal of health economics
12
International journal of quality & reliability management
11
Tourism management : research, policies, practice
11
Discussion paper series / IZA
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Health economics review
9
Journal of business research : JBR
9
Journal of travel and tourism marketing
9
Manufacturing & service operations management : M & SOM
9
Technological forecasting & social change : an international journal
9
International journal of production research
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of operations management
8
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ECONIS (ZBW)
45
OLC EcoSci
1
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1
Paying for health gains
Siciliani, Luigi
;
Gaughan, James
;
Gutacker, Nils
; …
-
2021
Persistent link: https://www.econbiz.de/10013169451
Saved in:
2
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
3
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
4
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
5
Impact of universal healthcare on patient choice and quality of care
Diwas KC
;
Kim, Tongil TI
- In:
Production and operations management : the flagship …
31
(
2022
)
5
,
pp. 2167-2184
Persistent link: https://www.econbiz.de/10013277031
Saved in:
6
Impact of the Hospital Readmission Reduction Program on hospital readmission and mortality : an economic analysis
Qiu, Liangfei
;
Kumar, Subodha
;
Sen, Arun
;
Sinha, Atish P.
- In:
Production and operations management : the flagship …
31
(
2022
)
5
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10013277044
Saved in:
7
Designing AI-augmented healthcare delivery systems for physician buy-in and patient acceptance
Dai, Tinglong
;
Tayur, Sridhar
- In:
Production and operations management : the flagship …
31
(
2022
)
12
,
pp. 4443-4451
Persistent link: https://www.econbiz.de/10014265858
Saved in:
8
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
9
Frontline nurses' appraisal of organizational attractiveness and the role of management support, interdepartmental collaboration climate and service quality of care
Slåtten, Terje
;
Lien, Gudbrand
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 197-216
Persistent link: https://www.econbiz.de/10013330610
Saved in:
10
Effects of market structure and patient choice on hospital quality for planned patients
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
-
2019
Persistent link: https://www.econbiz.de/10011987241
Saved in:
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