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~isPartOf:"CHE research paper"
~isPartOf:"Manufacturing & service operations management : M & SOM"
~subject:"Hospital"
~subject:"Service quality"
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Search: "Dienstleistungsqualität"
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Hospital
Service quality
Dienstleistungsqualität
59
Krankenhaus
19
Gesundheitswesen
18
Großbritannien
18
Health care system
18
United Kingdom
18
Gesundheitsversorgung
17
Health care
17
Quality management
12
Qualitätsmanagement
12
service operations
11
Competition
10
Wettbewerb
10
Consumer behaviour
9
Konsumentenverhalten
9
Beziehungsmarketing
8
Relationship marketing
8
Patienten
7
Patients
7
Product quality
7
Produktqualität
7
Customer satisfaction
6
Kundenzufriedenheit
6
quality
6
Gesundheitskosten
5
Health care costs
5
Queueing theory
5
Warteschlangentheorie
5
choice
5
competition
5
healthcare management
5
hospital
5
service quality
5
Hospital financing
4
Krankenhausfinanzierung
4
Physicians
4
Ärzte
4
Call centre
3
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26
Graue Literatur
26
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26
Working Paper
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English
59
Author
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Gravelle, Hugh
13
Siciliani, Luigi
9
Gutacker, Nils
8
Moscelli, Giuseppe
6
Santos, Rita
6
Street, Andrew
5
Bojke, Chris
3
Goddard, Maria
3
Afèche, Philipp
2
Castelli, Adriana
2
Chalkley, Martin
2
Daidone, Silvio
2
Devlin, Nancy
2
Hu, Kejia
2
Jacobs, Rowena
2
Laudicella, Mauro
2
Lu, Lauren Xiaoyuan
2
Martin, Stephen
2
Propper, Carol
2
Rajagopalan, Sampath
2
Smith, Peter C.
2
Agrawal, Anupam
1
Akan, Mustafa
1
Allon, Gad
1
Altman, Daniel
1
Araghi, Mojtaba
1
Ashtar, Shelly
1
Ayer, Turgay
1
Ayvaci, Mehmet Ulvi Saygi
1
Baron, Opher
1
Bassamboo, Achal
1
Batt, Robert J.
1
Bichescu, Bogdan
1
Bolling, Steven F.
1
Buell, Ryan W.
1
Cakici, Ozden Engin
1
Campbell, Dennis W.
1
Chandrasekaran, Aravind
1
Croson, Rachel Toni Algaze
1
Cui, Shiliang
1
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CHE research paper
Manufacturing & service operations management : M & SOM
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
59
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1
Signaling service quality through queue disclosure
Guo, Pengfei
;
Haviv, Moshe
;
Luo, Zhenwei
;
Wang, Yulan
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
2
,
pp. 543-562
Persistent link: https://www.econbiz.de/10014302135
Saved in:
2
Paying for health gains
Siciliani, Luigi
;
Gaughan, James
;
Gutacker, Nils
; …
-
2021
Persistent link: https://www.econbiz.de/10013169451
Saved in:
3
Effects of hospital-acquired conditions on readmission risk : the mediating role of length of stay
Bichescu, Bogdan
;
Hilafu, Haileab
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
4
,
pp. 1603-1621
Persistent link: https://www.econbiz.de/10014328895
Saved in:
4
Does social media dominate government report cards in influencing nursing home demand?
Li, Yuanchen
;
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
6
,
pp. 2085-2105
Persistent link: https://www.econbiz.de/10014437610
Saved in:
5
Inventory sharing under service competition
Guo, Xiaomeng
;
Jiang, Baojun
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
6
,
pp. 2333-2351
Persistent link: https://www.econbiz.de/10014437704
Saved in:
6
On the participation, competition and welfare at customer-intensive discretionary service platforms
Liu, Yixuan
;
Wang, Xiaofang
;
Gilbert, Stephen
;
Lai, Guoming
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10014299590
Saved in:
7
Flexibility and consistency in long-term care rostering
Slaugh, Vincent W.
;
Scheller-Wolf, Alan A.
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
2
,
pp. 719-736
Persistent link: https://www.econbiz.de/10014302193
Saved in:
8
The business of healthcare : the role of physician integration in bundled payments
Vlachý, Jan
;
Ayer, Turgay
;
Ayvaci, Mehmet Ulvi Saygi
; …
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
3
,
pp. 996-1012
Persistent link: https://www.econbiz.de/10014302831
Saved in:
9
Product price, quality, and service decisions under consumer choice models
Wang, Ruxian
;
Ke, Chenxu
;
Cui, Shiliang
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
1
,
pp. 430-447
Persistent link: https://www.econbiz.de/10012818736
Saved in:
10
Payment models to coordinate healthcare providers with partial attribution of outcome costs
Rajagopalan, Sampath
;
Tong, Chunyang
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
1
,
pp. 600-616
Persistent link: https://www.econbiz.de/10012818790
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