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~isPartOf:"CHE research paper"
~isPartOf:"Manufacturing & service operations management : M & SOM"
~subject:"Hospital"
~subject:"Warteschlangentheorie"
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Search: "Dienstleistungsqualität"
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Hospital
Warteschlangentheorie
Dienstleistungsqualität
59
Service quality
59
Krankenhaus
19
Gesundheitswesen
18
Großbritannien
18
Health care system
18
United Kingdom
18
Gesundheitsversorgung
17
Health care
17
Quality management
12
Qualitätsmanagement
12
service operations
11
Competition
10
Wettbewerb
10
Consumer behaviour
9
Konsumentenverhalten
9
Beziehungsmarketing
8
Relationship marketing
8
Patienten
7
Patients
7
Product quality
7
Produktqualität
7
Customer satisfaction
6
Kundenzufriedenheit
6
quality
6
Gesundheitskosten
5
Health care costs
5
Queueing theory
5
choice
5
competition
5
healthcare management
5
hospital
5
service quality
5
Hospital financing
4
Krankenhausfinanzierung
4
Physicians
4
Ärzte
4
Call centre
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English
24
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Gravelle, Hugh
7
Siciliani, Luigi
7
Moscelli, Giuseppe
6
Gutacker, Nils
5
Afèche, Philipp
2
Street, Andrew
2
Akan, Mustafa
1
Araghi, Mojtaba
1
Ayer, Turgay
1
Ayvaci, Mehmet Ulvi Saygi
1
Baron, Opher
1
Bichescu, Bogdan
1
Bolling, Steven F.
1
Chalkley, Martin
1
Chandrasekaran, Aravind
1
Dai, Tinglong
1
Delana, Kraig
1
Fazzalari, Franco L.
1
Gaughan, James
1
Goradia, Deepa
1
Guo, Pengfei
1
Gupta, Diwakar
1
Han, Lu
1
Haviv, Moshe
1
Hilafu, Haileab
1
Hopp, Wallace J.
1
Hu, Kejia
1
Hutton, John
1
Kong, Lu
1
Kostami, Vasiliki
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Lahiri, Atanu
1
Lan, Yingchao
1
Laudicella, Mauro
1
Li, Jun
1
Li, Yuanchen
1
Lu, Lauren Xiaoyuan
1
Lu, Susan Feng
1
Luigi, Siciliani
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Luo, Zhenwei
1
Martin, Stephen
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CHE research paper
Manufacturing & service operations management : M & SOM
Health care management review : HCM review
73
International journal of hospitality management
54
Journal of health economics
42
Journal of health organization and management
36
Working paper / National Bureau of Economic Research, Inc.
36
Quality management journal : QMJ
34
NBER working paper series
33
NBER Working Paper
30
Management science : journal of the Institute for Operations Research and the Management Sciences
26
Health marketing quarterly
23
Health economics
22
International journal of contemporary hospitality management
21
The TQM journal : the international review of organizational improvement
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
Health care management science
16
International journal of pharmaceutical and healthcare marketing : IJPHM
16
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Total quality management & business excellence
15
Ruhr economic papers
14
The service industries journal
14
Production and operations management : the flagship research journal of the Production and Operations Management Society
13
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
International journal of production economics
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Tourism management : research, policies, practice
11
Discussion paper series / IZA
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
European journal of operational research : EJOR
9
Health economics review
9
Journal of business research : JBR
9
Journal of travel and tourism marketing
9
Service business
9
Technological forecasting & social change : an international journal
9
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ECONIS (ZBW)
24
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1
Signaling service quality through queue disclosure
Guo, Pengfei
;
Haviv, Moshe
;
Luo, Zhenwei
;
Wang, Yulan
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
2
,
pp. 543-562
Persistent link: https://www.econbiz.de/10014302135
Saved in:
2
Paying for health gains
Siciliani, Luigi
;
Gaughan, James
;
Gutacker, Nils
; …
-
2021
Persistent link: https://www.econbiz.de/10013169451
Saved in:
3
Effects of hospital-acquired conditions on readmission risk : the mediating role of length of stay
Bichescu, Bogdan
;
Hilafu, Haileab
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
4
,
pp. 1603-1621
Persistent link: https://www.econbiz.de/10014328895
Saved in:
4
Does social media dominate government report cards in influencing nursing home demand?
Li, Yuanchen
;
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
6
,
pp. 2085-2105
Persistent link: https://www.econbiz.de/10014437610
Saved in:
5
The business of healthcare : the role of physician integration in bundled payments
Vlachý, Jan
;
Ayer, Turgay
;
Ayvaci, Mehmet Ulvi Saygi
; …
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
3
,
pp. 996-1012
Persistent link: https://www.econbiz.de/10014302831
Saved in:
6
Collaboration structures in integrated healthcare delivery systems : an exploratory study of accountable care organizations
Lan, Yingchao
;
Chandrasekaran, Aravind
;
Goradia, Deepa
; …
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
3
,
pp. 1796-1820
Persistent link: https://www.econbiz.de/10013271106
Saved in:
7
Service chains' operational strategies : standardization or customization? : evidence from the nursing home industry
Kong, Lu
;
Hu, Kejia
;
Verma, Rohit
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
6
,
pp. 3099-3116
Persistent link: https://www.econbiz.de/10014299352
Saved in:
8
Effects of market structure and patient choice on hospital quality for planned patients
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
-
2019
Persistent link: https://www.econbiz.de/10011987241
Saved in:
9
The causal effect of hospital volume on health gains from hip replacement surgery
Rachet-Jacquet, Laurie
;
Gutacker, Nils
;
Siciliani, Luigi
-
2019
Persistent link: https://www.econbiz.de/10012200777
Saved in:
10
Proactive customer service : operational benefits and economic frictions
Delana, Kraig
;
Savva, Nicos
;
Tezcan, Tolga
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
1
,
pp. 70-87
Persistent link: https://www.econbiz.de/10012506614
Saved in:
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