Proactive customer service : operational benefits and economic frictions
Kraig Delana, Nicos Savva, Tolga Tezcan
| Year of publication: |
2021
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|---|---|
| Authors: | Delana, Kraig ; Savva, Nicos ; Tezcan, Tolga |
| Published in: |
Manufacturing & service operations management : M & SOM. - Catonsville, MD : INFORMS, ISSN 1523-4614, ZDB-ID 2021015-2. - Vol. 23.2021, 1, p. 70-87
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| Subject: | proactive service | flexible customers | queueing theory | game theory | service operations | Spieltheorie | Game theory | Kundenservice | Customer service | Warteschlangentheorie | Queueing theory | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/msom.2019.0811 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012506614