Mofokeng, Thabang Excellent - In: Cogent business & management 8 (2021) 1, pp. 1-33
concerns, perceived security, product variety, and product delivery as antecedents of customer satisfaction, while information … quality and satisfaction were specified as key determinants of customer loyalty. A total of 287 completed responses were … analysed using structural equation modelling. The results indicate that the customer satisfaction of online shoppers is …