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~isPartOf:"Cogent business & management"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of health economics"
~isPartOf:"Journal of travel and tourism marketing"
~person:"Ryu, Kisang"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
5
Service quality
5
Beziehungsmarketing
2
Customer satisfaction
2
Hotel industry
2
Hotellerie
2
Kundenzufriedenheit
2
Relationship marketing
2
Active listening
1
Akademiker
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Behaviour
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Berufsverband
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Beschwerdemanagement
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Conference
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Gastronomie
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Hotel
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Konferenz
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Kundengewinnung
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Occupational organization
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Performance measurement
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Performance-Messung
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Preferential treatment
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Product quality
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Produktqualität
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RESERVE scale
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Restaurant industry
1
Satisfaction
1
Service failure and recovery
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Service industry
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Service management
1
Service performance
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Taiwan
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Ryu, Kisang
Han, Heesup
28
Mattila, Anna S.
12
Hyun, Sunghyup Sean
9
Jang, Soocheong
9
Law, Chun Hung Roberts
9
Wong, IpKin Anthony
9
Guchait, Priyanko
8
Sparks, Beverley
8
Kim, Jinkyung Jenny
7
Line, Nathaniel D.
7
Qu, Hailin
7
Siciliani, Luigi
7
Kim, Wansoo
6
Lee, Choong-Ki
6
Lu, Lu
6
So, Kevin Kam Fung
6
Straume, Odd Rune
6
Hanks, Lydia
5
Hwang, Jinsoo
5
Kim, Woo Gon
5
Lee, Jin-soo
5
Lee, Jin-soon
5
Madera, Juan M.
5
Prentice, Catherine
5
Weber, Karin
5
Zhang, Tingting
5
Ali, Faizan
4
Back, Ki-Joon
4
Bai, Billy
4
Brekke, Kurt R.
4
Brewster, Zachary W.
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Chua, Bee-Lia
4
Glazer, Jacob
4
Grabowski, David C.
4
Gravelle, Hugh
4
Gursoy, Dogan
4
Hsu, Cathy H. C.
4
King, Ceridwyn
4
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Cogent business & management
International journal of hospitality management
Journal of health economics
Journal of travel and tourism marketing
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
Marketing letters : a journal of research in marketing
1
Tourism management : research, policies, practice
1
Young consumers : insight and ideas for responsible marketers
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ECONIS (ZBW)
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1
Listen to their heart : why does active listening enhance customer satisfaction after a service failure?
Min, Kyeong Sam
;
Jung, Jae Min
;
Ryu, Kisang
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585697
Saved in:
2
Examining honeymoon tourist behavior : multidimensional quality, fantasy, and destination relational value
Pipatpong Fakfare
;
Lee, Jin-soo
;
Ryu, Kisang
- In:
Journal of travel and tourism marketing
37
(
2020
)
7
,
pp. 836-853
Persistent link: https://www.econbiz.de/10012415303
Saved in:
3
Resort hotel service performance (RESERVE) : an instrument to measure tourists’ perceived service performance of resort hotels
Ali, Faizan
;
Kashif Hussain
;
Ryu, Kisang
- In:
Journal of travel and tourism marketing
34
(
2017
)
4/6
,
pp. 556-569
Persistent link: https://www.econbiz.de/10011729146
Saved in:
4
Understanding convention attendee behavior from the perspective of self-congruity : the case of academic association convention
Ryu, Kisang
;
Lee, Jin-soon
- In:
International journal of hospitality management
33
(
2013
),
pp. 29-40
Persistent link: https://www.econbiz.de/10009746525
Saved in:
5
New or repeat customers : how does physical environment influence their restaurant experience?
Ryu, Kisang
;
Han, Heesup
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 599-611
Persistent link: https://www.econbiz.de/10009130570
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