Resort hotel service performance (RESERVE) : an instrument to measure tourists’ perceived service performance of resort hotels
Year of publication: |
May-September 2017
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Authors: | Ali, Faizan ; Kashif Hussain ; Ryu, Kisang |
Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 34.2017, 4/6, p. 556-569
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Subject: | Service performance | resort hotels | scale development | service theatre model | RESERVE scale | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Taiwan | Dienstleistungsmanagement | Service management | Dienstleistungssektor | Service industry |
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