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~isPartOf:"Cogent business & management"
~isPartOf:"International journal of leisure and tourism marketing : IJLTM"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of retailing and consumer services"
~person:"Bai, Yanzhuang"
~subject:"Australien"
~subject:"Customer satisfaction"
~subject:"Hotel industry"
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Bai, Yanzhuang
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Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
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