Ni, Dan; Yang, Mengxi; Luo, Senhan; Chen, Wansi - In: Journal of business research : JBR 177 (2024), pp. 1-14
employees, as third parties, react to coworker incivility towards customers. Data from 246 front-line employees in China showed … that coworker incivility towards customers was positively related to hostility towards coworkers and, in turn, more … workplace ostracism towards coworkers. Meanwhile, coworker incivility towards customers was also positively related to state …