A third-party perspective for examining employee reactions to witnessing coworker incivility towards customers
Year of publication: |
2024
|
---|---|
Authors: | Ni, Dan ; Yang, Mengxi ; Luo, Senhan ; Chen, Wansi |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 177.2024, Art.-No. 114616, p. 1-14
|
Subject: | Workplace ostracism | Hostility | Moral disengagement | Incivility towards customers | Perceived service climate | Arbeitsverhalten | Work behaviour | Betriebsklima | Work climate |
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