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~isPartOf:"Cogent business & management"
~isPartOf:"Journal of retailing"
~isPartOf:"Psychology & marketing"
~subject:"Retail trade"
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Retail trade
Beschwerdemanagement
38
Complaint management
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Consumer behaviour
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Customer satisfaction
22
Kundenzufriedenheit
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Dienstleistungsqualität
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service failure
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service recovery
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Gelbrich, Katja
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Hogreve, Jens
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Hoyer, Wayne D.
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Kim, Junyong
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Kuntze, Ronald
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Cogent business & management
Journal of retailing
Psychology & marketing
Journal of business research : JBR
3
European journal of operational research : EJOR
2
International journal of production economics
2
International journal of retail & distribution management
2
Journal of retailing and consumer services
2
Production and operations management : the flagship research journal of the Production and Operations Management Society
2
Services marketing quarterly
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The international review of retail, distribution and consumer research
2
African journal of economic and management studies : AJEMS
1
British journal of management : BJM
1
European journal of marketing : EJM
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Göttinger Handelswissenschaftliche Schriften e.V. : GHS
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Handel in Theorie und Praxis : Festschrift zum 60. Geburtstag von Prof. Dr. Dirk Möhlenbruch
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International journal of business environment : IJBE
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International journal of business information systems : IJBIS
1
International journal of consumer studies
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International journal of electronic commerce : IJEC
1
International journal of physical distribution and logistics management
1
International journal of production research
1
Inventi impact: retailing & consumer services
1
Journal of business logistics
1
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of economics & business
1
Journal of marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service research
1
Management : journal of contemporary management issues
1
Management science : journal of the Institute for Operations Research and the Management Sciences
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Marketing letters : a journal of research in marketing
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Nankai business review international
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Office of Research working paper / University of Illinois at Urbana-Champaign, College of Commerce and Business Administration
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Omega : the international journal of management science
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SOM research reports
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ECONIS (ZBW)
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1
Rewarding customers who keep a product : how reinforcement affects customers' product return decision in online retailing
Gelbrich, Katja
;
Gäthke, Jana
;
Hübner, Alexander
- In:
Psychology & marketing
34
(
2017
)
9
,
pp. 853-867
Persistent link: https://www.econbiz.de/10011738111
Saved in:
2
How retailers' recommendation and return policies alter product evaluations
Kim, Junyong
;
Wansink, Brian
- In:
Journal of retailing
88
(
2012
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10009707072
Saved in:
3
Understanding money-back guarantees : cognitive, affective, and behavioral outcomes
Suwelack, Thomas
;
Hogreve, Jens
;
Hoyer, Wayne D.
- In:
Journal of retailing
87
(
2011
)
4
,
pp. 462-478
Persistent link: https://www.econbiz.de/10009423196
Saved in:
4
Understanding unethical retail disposition practice and restraint from the consumer perspective
Rosenbaum, Mark S.
;
Kuntze, Ronald
;
Wooldridge, Barbara Ross
- In:
Psychology & marketing
28
(
2011
)
1
,
pp. 29-52
Persistent link: https://www.econbiz.de/10008856897
Saved in:
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