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~isPartOf:"Cogent economics & finance"
~isPartOf:"International journal of production economics"
~isPartOf:"Personnel review : a professional journal reporting new developments in research, theory and practice of personel management"
~isPartOf:"Total quality management & business excellence"
~subject:"Service quality"
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Cogent economics & finance
International journal of production economics
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ISO 9004 maturity model for quality in industry 4.0
Glogovac, Maja
;
Ruso, Jelena
;
Maricic, Milica
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 529-547
Persistent link: https://www.econbiz.de/10013166897
Saved in:
2
A
conceptual
model
to measure customer's satisfaction in electric power distribution services
Souza, Maria Eduarda Letti
;
Lima, Edson Pinheiro de
; …
- In:
Total quality management & business excellence
32
(
2021
)
2
,
pp. 199-219
Persistent link: https://www.econbiz.de/10012423581
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