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~isPartOf:"Contemporary accounting research : a journal of the Canadian Academic Accounting Association"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Service industry"
~subject:"United States"
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Service industry
United States
Dienstleistungsqualität
166
Service quality
166
Customer satisfaction
96
Kundenzufriedenheit
96
Consumer behaviour
77
Konsumentenverhalten
77
Beziehungsmarketing
54
Relationship marketing
54
Hotel industry
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Hotellerie
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Gastronomie
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Restaurant industry
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Wirtschaftsprüfung
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service quality
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customer loyalty
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customer satisfaction
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service failure
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hospitality
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satisfaction
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Brand image
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Brand management
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Allison, Pamela B.
1
Antun, John M.
1
Bhaskar, Lori Shefchik
1
Bills, Kenneth L.
1
Boone, Jeffery P.
1
Causholli, Monika
1
Chambers, Dennis J.
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Christensen, Brant E.
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Costen, Wanda
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1
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1
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1
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1
Khurana, Inder K.
1
Kincaid, Clark S.
1
Krishnan, Gopal
1
Lai, Karen
1
Lamoreaux, Phillip T.
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Lennox, Clive
1
Li, Dongmei
1
Li, Minglong
1
Line, Nathan D.
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Lisic, Ling Lei
1
Liu, Xin
1
Ma, Erdan
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Ma, Junzhao
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Michas, Paul N.
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Neal, Terry L.
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1
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1
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Contemporary accounting research : a journal of the Canadian Academic Accounting Association
Journal of hospitality marketing & management
Working paper / National Bureau of Economic Research, Inc.
111
The journal of services marketing
52
International journal of hospitality management
44
Journal of retailing and consumer services
39
The service industries journal
37
Journal of business research : JBR
36
Health care management review : HCM review
27
Journal of service research : JSR
26
Journal of service management
24
Services marketing quarterly
24
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Journal of service research
19
Quality management journal : QMJ
18
Service business
18
Industrial marketing management : the international journal for industrial and high-tech firms
17
International journal of contemporary hospitality management
16
International journal of production economics
16
Auditing : a journal of practice & theory
15
International journal of services and operations management
15
Journal of air transport management
15
NBER working paper series
15
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Managing service quality : MSQ ; an international journal
14
Economics of education review
12
European journal of operational research : EJOR
12
International journal of quality & reliability management
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Benchmarking : an international journal ; BIJ
11
International journal of quality and service sciences
11
Journal of health economics
11
Journal of human resources : JHR
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
International journal of production research
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Journal of service theory and practice : JSTP
10
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ECONIS (ZBW)
21
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1
The mechanism of value cocreation in robotic services : customer inspiration from robotic service novelty
Xie, Lishan
;
Liu, Xin
;
Li, Dongmei
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 962-983
Persistent link: https://www.econbiz.de/10013459481
Saved in:
2
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
3
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Saved in:
4
Customer participation in services and its effect on employee innovative behavior
Li, Minglong
;
Hsu, Cathy H. C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
2
,
pp. 164-185
Persistent link: https://www.econbiz.de/10011669773
Saved in:
5
Debt covenant violations, firm financial distress, and auditor actions
Bhaskar, Lori Shefchik
;
Krishnan, Gopal
;
Yu, Wei
- In:
Contemporary accounting research : a journal of the …
34
(
2017
)
1
,
pp. 186-215
Persistent link: https://www.econbiz.de/10011773577
Saved in:
6
Board gender diversity, auditor fees, and auditor choice
Lai, Karen
;
Srinidhi, Bin N.
;
Gul, Ferdinand A.
;
Tsui, …
- In:
Contemporary accounting research : a journal of the …
34
(
2017
)
3
,
pp. 1681-1714
Persistent link: https://www.econbiz.de/10011774007
Saved in:
7
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
8
Do clients' enterprise systems affect audit quality and efficiency?
Pincus, Morton
;
Tian, Feng
;
Wellmeyer, Patricia
;
Xu, …
- In:
Contemporary accounting research : a journal of the …
34
(
2017
)
4
,
pp. 1975-2021
Persistent link: https://www.econbiz.de/10011800288
Saved in:
9
CEO power, internal control quality, and audit committee effectiveness in substance versus in form
Lisic, Ling Lei
;
Neal, Terry L.
;
Zhang, Ivy Xiying
; …
- In:
Contemporary accounting research : a journal of the …
33
(
2016
)
3
,
pp. 1199-1237
Persistent link: https://www.econbiz.de/10011668768
Saved in:
10
Understanding audit quality : insights from audit professionals and investors
Christensen, Brant E.
;
Glover, Steven M.
;
Omer, Thomas C.
; …
- In:
Contemporary accounting research : a journal of the …
33
(
2016
)
4
,
pp. 1648-1684
Persistent link: https://www.econbiz.de/10011639152
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