//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen"
~isPartOf:"Grundlagen des After Sales Marketing"
~isPartOf:"International journal of hospitality management"
~person:"Mattila, Anna S."
~subject:"Customer service"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kunden-Hotline"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer service
Kundenservice
4
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Service encounter
2
Service quality
2
Anthropomorphism
1
Apfel
1
Apple
1
Apple Pay
1
Approach-avoidance
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Consumer behavior
1
Coolness
1
Deviant behavior
1
Deviant customer
1
Dienstleistung
1
Dienstleistungssektor
1
Embarrassment
1
Experiment
1
Experimental design
1
Familie-Beruf
1
Gastgewerbe
1
Gender
1
Geschlecht
1
Hospitality industry
1
Language
1
Language style
1
Perceived effort
1
Relationship marketing
1
Service agent
1
Service failure
1
Service industry
1
Service recovery
1
Service technology
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Mattila, Anna S.
Pepels, Werner
4
Miao, Li
3
Torres, Edwin N.
3
Bai, Billy
2
Cheng, Bao
2
Huang, Zhuowei
2
Huey Chern Boo
2
Liu, Canmian
2
Liu, Qing
2
Lu, Lu
2
Lyu, Yijing
2
MacQuilken, Lisa
2
Wei, Wei
2
Xie, Lishan
2
Zhang, Tingting
2
Aattila, Anna S.
1
Ammann, Paul
1
Andajigarmaroudi, Saeed
1
Babalola, Mayowa
1
Babalola, Mayowa T.
1
Baker, William
1
Bilgihan, Anil
1
Bizjak, Boštjan
1
Bommer, Michael-Maria
1
Borghi, Matteo
1
Brewster, Zachary W.
1
Butcher, Ken
1
Cao, Qiqi
1
Chang, Feng-hsiang
1
Chang, Kuo-Chien
1
Chang, Yaping
1
Chen, Haixiao
1
Chen, Kaung-hwa
1
Chen, Mengyuan
1
Chen, Po-Ju
1
Chen, Qiurong
1
Chen, Sandy C.
1
Cheng, Tan
1
Choi, Hyung-Min
1
more ...
less ...
Published in...
All
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
Grundlagen des After Sales Marketing
International journal of hospitality management
The journal of services marketing
2
International journal of retail & distribution management
1
Journal of service research
1
Services marketing quarterly
1
The Cornell hospitality quarterly
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Apple Pay : coolness and embarrassment in the service encounter
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
78
(
2019
),
pp. 268-275
Persistent link: https://www.econbiz.de/10012012758
Saved in:
2
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
3
Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
33
(
2013
),
pp. 310-315
Persistent link: https://www.econbiz.de/10009746354
Saved in:
4
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->