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~isPartOf:"Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen"
~isPartOf:"Grundlagen des After Sales Marketing"
~isPartOf:"International journal of hospitality management"
~person:"Xie, Lishan"
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Xie, Lishan
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Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
Grundlagen des After Sales Marketing
International journal of hospitality management
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ECONIS (ZBW)
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Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
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