Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Lishan Xie, Canmian Liu, Dongmei Li
| Year of publication: |
2022
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|---|---|
| Authors: | Xie, Lishan ; Liu, Canmian ; Li, Dongmei |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 106.2022, p. 1-12
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| Subject: | Perceived robotic empathy | Service proactivity | Service robot | Task orientation | Value co-creation intention | Roboter | Robot | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Betriebliche Wertschöpfung | Value creation | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Dienstleistung | Services | Kundenzufriedenheit | Customer satisfaction | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103271 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013383252