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~isPartOf:"Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen"
~isPartOf:"International journal of services and operations management"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kunden-Hotline"
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Konsumentenverhalten
Customer service
41
Kundenservice
41
Dienstleistungsqualität
14
Service quality
14
Beziehungsmarketing
10
Customer satisfaction
10
Kundenzufriedenheit
10
Relationship marketing
10
Consumer behaviour
7
Deutschland
7
Germany
7
Beschwerdemanagement
5
Business process management
5
Complaint management
5
Prozessmanagement
5
Call centre
4
Callcenter
4
Contract theory
3
Dienstleistungsmanagement
3
Dienstleistungssektor
3
Lieferkette
3
Mobile communications
3
Mobilkommunikation
3
Service industry
3
Service management
3
Supply chain
3
Vertragstheorie
3
service operations
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Aerospace industry
2
Aging population
2
Alternde Bevölkerung
2
Customer value
2
Dienstleistung
2
Einzelhandel
2
Kundenwert
2
Luftfahrtindustrie
2
Performance measurement
2
Performance-Messung
2
Product quality
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English
7
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Apiradee Wongkitrungrueng
1
Azilah Kasim
1
Bellos, Ioannis
1
Boxer, Israel
1
Buell, Ryan W.
1
Campbell, Dennis W.
1
Cho, Soo-Haeng
1
Daskin, Mustafa
1
Frei, Frances X.
1
Huiskonen, Janne
1
Karppinen, Henri
1
Nageswaran, Leela
1
Rekettye, Gabor
1
Scheller-Wolf, Alan
1
Seppänen, Kaisa
1
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Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
International journal of services and operations management
Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of retailing and consumer services
43
The journal of services marketing
35
International journal of hospitality management
33
Journal of business research : JBR
26
Psychology & marketing
13
Services marketing quarterly
13
International journal of contemporary hospitality management
11
Journal of hospitality marketing & management
11
Journal of service research
11
Journal of retailing
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
International journal of consumer studies
7
Journal of service management
7
Journal of service research : JSR
7
Journal of service theory and practice
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
Service business
6
International journal of business and economics
5
Journal of air transport management
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
European journal of marketing
4
Journal of consumer behaviour : an international research review
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Technological forecasting & social change : an international journal
4
The Cornell hospitality quarterly
4
The international review of retail, distribution and consumer research
4
Academy of Management journal : AMJ
3
Asia Pacific journal of marketing and logistics
3
Business horizons
3
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ECONIS (ZBW)
7
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1
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
2
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
3
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
4
Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
Saved in:
5
Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour : does gender make a difference?
Daskin, Mustafa
;
Azilah Kasim
- In:
International journal of services and operations management
23
(
2016
)
4
,
pp. 467-485
Persistent link: https://www.econbiz.de/10011588653
Saved in:
6
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
7
The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b
Boxer, Israel
;
Rekettye, Gabor
- In:
International journal of services and operations management
8
(
2011
)
2
,
pp. 222-256
Persistent link: https://www.econbiz.de/10008907214
Saved in:
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