The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b
Israel Boxer; Gábor Rekettye
| Year of publication: |
2011
|
|---|---|
| Authors: | Boxer, Israel ; Rekettye, Gabor |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 8.2011, 2, p. 222-256
|
| Subject: | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Innovation | Intelligenz | Intelligence | Israel |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008907214