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~isPartOf:"Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Lieferkette"
~type:"article"
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Search: subject_exact:"Kunden-Hotline"
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Lieferkette
Customer service
22
Kundenservice
22
Deutschland
6
Germany
6
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Beschwerdemanagement
3
Beziehungsmarketing
3
Business process management
3
Complaint management
3
Consumer behaviour
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Contract theory
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Konsumentenverhalten
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Prozessmanagement
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Relationship marketing
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Supply chain
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Vertragstheorie
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Alternde Bevölkerung
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Call centre
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2002-2005
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Bevölkerungsstruktur
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Cohen, Morris A.
2
Kim, Sang Hyun
2
Netessine, Serguei
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Cho, Soo-Haeng
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Guajardo, Jose A.
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Nageswaran, Leela
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Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
Management science : journal of the Institute for Operations Research and the Management Sciences
International journal of production economics
4
European journal of operational research : EJOR
2
Transportation research / E : an international journal
2
Benchmarking : an international journal
1
Benchmarking : an international journal ; BIJ
1
Best practice in Einkauf und Logistik
1
Emerging production optimization issues in supply chain systems
1
European review of service economics and management
1
Expert journal of marketing
1
IEEE transactions on engineering management : EM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Innovations in supply chain management for information systems : novel approaches
1
International journal of integrated supply management : IJISM
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of physical distribution & logistics management : IJPD & LM
1
International journal of production research
1
International journal of services technology and management
1
International journal of transport economics : IJTE
1
Journal of Applied Leadership and Management
1
Journal of operations management
1
Journal of retailing and consumer services
1
Logistics research
1
Logistik-Management : internationale Konzepte, Instrumente, Anwendungen ; Zeitschrift der Kommission Logistik im Verband der Hochschullehrer für Betriebswirtschaft e.V.
1
MIBES transactions : international journal
1
Managerial and decision economics : MDE ; the international journal of research and progress in management economics
1
Managing global supply chain relationships : operations, strategies and practices
1
Operations management research : OMR ; advancing practice through theory
1
Organisation und Personal : Festschrift für Rolf Bühner
1
Paradigm : the journal of Institute of Management Technology
1
Recent developments in supply chain management
1
Supply Management Research : aktuelle Forschungsergebnisse 2010 ; [Tagungsband des ... wissenschaftlichen Symposiums Supply Management ; Advanced studies in supply management, Bd. 3]
1
Supply chain management
1
Supply chain management : an international journal
1
Supply chain management : processes, partnerships, performance
1
Supply chain optimization
1
Supply chain practice
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The international journal of productivity and performance management
1
The international journal of productivity and performance management : IJPPM
1
The journal of supply chain management : a global review of purchasing and supply
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ECONIS (ZBW)
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1
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
2
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
Saved in:
3
Performance contracting in after-sales service supply chains
Kim, Sang Hyun
;
Cohen, Morris A.
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
53
(
2007
)
12
,
pp. 1843-1858
Persistent link: https://www.econbiz.de/10003600441
Saved in:
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